Automatically split items into shipments based on rules
Hi- We often times have back orders but can ship partial shipments. Would love the ability for Shipstation to automatically split orders for us based on rules.
Thanks for your feedback!
We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!
In the meantime, could you let us know what criteria you would base these rules on?
Any other workflow information for how you’re currently working around this, and how you would like to do this in the future would be helpful.
We use two box sizes for all of our products and bundle boxes together with a strapping machine. In our business, each box contains exactly one item. We manually split an order when a customer has 8+ items in Box Size A or 10+ items in Box Size B, but it's easy to make a mistake and forget to split an order -- especially with batch printing.
We also have customers who order the same thing every week (e.g. 27 items split into three bundles). It would be nice if shipstation could recognize our recurring orders and split them appropriately.
Ricardo Rivera Lavit LLC commented
Agree - needs to be a feature!!! This is basic to most WMS systems and should be a minor engineering hurdle for the Shipstation team!
Adding the split order option under order automation would fix the issue. Then users can have an auto tag do the criteria to split, and then the action can be splitting the order.
Maggie Granado FREEBIRD stores commented
Would love for this to be an option as an automation rule! We have several locations where we need to pull our inventory from and have to split every single order to locate. If this was available to be used as an automation rule would be ideal! We have tried the new shipstation (V3) and thought that this would be a big part of the upgrade, but was a bit disappointed when it was not included.
Brett DeVore Zero Foxtrot commented
+1 - I can't believe this isn't a feature.
We get 1000s of orders per day, and have to manually split certain orders to fit into USPS flat rate envelopes. We have an automation rule that creates a tag automatically for orders that need to be split, then we have to manually go through and split them, which takes hours per day. Please add this feature. Thank you!
Doug Johnson Year commented
This would save us a substantial amount of time.
We do a lot of print on demand products that fulfill by the print on demand company - we also have multiple products that ship from a couple different warehouses - none of these are drop ship products.
While splitting them manually works perfectly fine - it's definitely a time sink and there leaves room for human error in terms of accidentally marking a product that is fulfilled from the wrong location which ends up with the customer not receiving their product and us not being completely aware of it until they let us know.
Ryan Gauvey RJG Sales and Supply commented
Another +1 for an auto split feature based on product SKU. I'm out of votes, but we would love this feature.
Matthew Olian Grateful Glass commented
Automatically splitting orders via rules would be a huge timesaver for so many- please consider adding this functionality!!
Being able to auto-split orders based on products ordered would be a welcome feature. We're going to be using different fulfillment locations based on product types, and while manually splitting these orders is doable for the immediate future, it won't be for long. We'll be reliant on this feature as order volume scales.
Company X Merch Company X Merch commented
Yes, can we please be able to split orders upon import into ShipStation? I have some products fulfilled in-house and some by a different company. Splitting every order manually is time-wasting. Would be great to have automation in order splitting!
YES! back ordered and sold out, or items that have been temporarily pulled.
Mandi Wheeler Brickyard Buffalo commented
I would love an automatic split function to be released. We have orders from ourselves and other vendors come in and we have to split them daily. It is very time consuming and could be streamlined if a new function would split them for us.
HomeLife Media HomeLife Media commented
This would save us hours a day if we could create an Automation rule that splits orders/items off based of a product tag.
Kristin Browning-Mezel commented
I would have my auto-split occur based on product tags. If an order has X product tags, split and assign to Y user.
This would be so so so so so so so helpful (even though it isn't the 'backorder' request, it is related).
Katie Hooper Ship Naked commented
I would also love to see this feature. Sometimes we take customer pre-order products on the same order as current stock products, and splitting these orders manually cannot be scaled.
We either have to make the customer wait until their pre-order product ships to get products we currently have in stock (sometimes that's over 6 months away!), or try to encourage them to order pre-order products separately (which doesn't always work!).
If we had the ability to split orders with automation rules, that would solve our issue.