Sending or showing multiple package tracking numbers to let customers know more packages are coming if they receive one of multiple package
Sometimes our customers get confused when they receive one of multiple packages and open the package, there are not full items they ordered, because they only can see one tracking number and they don't expect more packages are coming. Sending or showing multiple package tracking numbers can help customers to know whats going on their orders and definitely reduce these concerns.
We have been encountering this a lot recently leading to unhappy or concerned customers when there packages arrive on different days. It's not just that ShipStation doesn't let us send multiple tracking numbers in shipment confirmation emails, it's also that the branded tracking page/portal doesn't indicate anywhere that there could be more than one package on the way. Carriers' tracking pages such as with FedEx contain the info from the master tracking number, but it's tucked away and the customer doesn't know to look for it.
Tracking confirmation emails should contain, not just the master tracking number for a multi-package shipment, but also the individual package numbers with products that are in that specific package.