We need A Picture as Proof of Delivery
I ship most of my packages using the post office, and in the last 6 months there has been a significant increase in customers complaining that they never received their package and they said that they did receive a delivery confirmation email. I don't know if they are lying or not, but as most of my packages are shipped through Amazon, I get screwed every time this happens. Amazon always takes the customer's word, and they don't care about the delivery confirmation. I have suggested to the post office that they do what UPS has started doing - taking a picture of the package in the EXACT location they leave it as undeniable proof it was delivered. I know that you can't implement a feature that doesn't yet exist, but if you have any influence with the post office I would like to request that you use it and encourage to start taking pictures. Once this is implemented, it should obviously get incorporated into ShipStation, either directly with the picture itself attached to the order after it is delivered, or with a link to the picture on the USPS website.
Also, just a heads up: Amazon is pushing really hard to get all of it's sellers to purchase their shipping labels directly through them. Something new they started within the last few days. (Today is 1/15/18).
Eric Haber Insulation Tools commented
I have a similar idea that I just posted.
Many times, I send multiple items out in one package and occasionally I get customers that say they didn't receive it . In most cases I concur that I may may missed an item, but others I suspect they are fibbing. Id like to have the ability of snapping a picture of the items I am sending prior to packing. Perhaps, there could be a button on the order screen that snaps a picture / small video clip of the products being shipped. This picture can either be sent to the customer or kept private. If its sent my the customer , it may thwart any attempt to make a claim that something wasn't received. Im thinking this can be accomplished with a webcam? I see there is a similar request as this one and the writer is correct in that Ebay / Amazon and credit card companies ALWAYS side with the buyer.
Also, you can go to the post office and ask them to show you the GPS location of delivery. They will actually show you a pushpin with a few feet of where the package was delivered and give you the coordinates so that you can compare to the correct ship to location . This is VERY helpful unless its a group of boxes ( like an apt building ) . Hope this helps!