Change the default quote rate in the calculator to residential
It would be good if the calculator tool ( which is in an API the tool that quotes an order in third part sales software's ) could change the default commercial quote rates to residential, i know that you can change it manually for every single time you want to quote, but when you receive thousands of orders a month this makes a company like ours get hit by a loss of almost 40 thousand dollars just in the month of December. Because the commercial rate is anywhere from $1.00 to $4.00 less than the residential. So please make this functionality available so business like ours do not have this kind of experience. I know that you can change it manually but is everytime , and you cant do it if it is via an API. thanks
Hi @Deborah Calderon Senda de Vida, thank you for bringing this up. In the app, there isn’t a way to change the default state to the rate calculator. If you’ve got the resources available, you can use the API to build a small widget for quoting your residential customers. The field “residential” would need to be set to “true” in every request you send.
Here’s a link to our developer documentation on this: https://www.shipstation.com/developer-api/#/introduction/integrating-with-shipstation
Please let us know here in the forum if this helps.