We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping disc
We regularly combine shipping and refund our buyers if they made several separate transactions and didn't receive the combined shipping discount automatically.
As of now, we are just manually tracking our combines as we make them in Ship Station by writing them down at the end of each day. Then our office manager get's the list and manually refunds these customers. There is so much room for human error in this system that we are constantly missing refunds and customers are getting upset.
Is there any way to generate a daily report of the orders that we have combined? That would take a lot of time and human error out of it. If this isn't an option I would like this forwarded to the development team. I'm sure we aren't the only ones to ask this and it doesn't seem too hard to implement.
Thanks for your great idea!
While there isn’t currently a way to do this, I hope you’ll find this suggestion useful.
Anytime an order is combined for your needs, you can tag an order (that you will create and name), and at the end of your day you can filter for said tagged orders and view this way! While this still leaves a small window for human error, it will be easier to pull all combined orders in a single view.
After you have all orders filtered this way, you can also do a custom export to stand in as the “Report” you desire.
For now, we will keep this idea open for others to comment and leave their feedback on. If you have any issues with the suggestion provided, please don’t hesitate to reach out to our support team!
We do this as well and it would be very useful