Automate orders that have already been imported.
We have some orders that are picked up in store. For these orders, we'd like to make a rule that after the order has been open for X days (and the customer hasn't picked up), it sends us an email reminder to refund the customer and cancel the order.
I've managed to make an automation rule that does exactly that, but it will only process on the orders as they are being imported, which makes it useless in these kinds of situations.
It would be great if there was a way to automate orders that have already been imported.
Thanks for your great idea! We’ll keep this in mind but would like to see more interest from other users before we pursue this idea. If you know any other users that are interested please send them here!
As a potential option for your workflow, you could “Reprocess” your automation rules daily. As long as those orders are still in Awaiting Shipment, the rule will run and you should be notified. If you have issues getting the email, you can also set up an alert with the order # and a short message. Contact our support team if you have further questions about this.
Reprocessesing doesn’t run the automation. For example, we want to send a specific email template, based on order tags. Apparently, manually tagged orders dont trigger automation rules.