Multiple Return Services for Branded Returns Portal
We have set up a Branded Returns Portal for people print their own return labels. We picked USPS first class which is only for items with less than 15oz, above that we need to do priority shippng which has no weight limit.
There is only one option preferred shipping method in the returns portal
but i can't set all returns up to priority because we don't want all the orders to be returned priority (we would lose money).
There should be different preferred shipping methods for different categories. How is it possible in a site you have only one option but you can have people placing all sorts of orders, from small to large.
This is also a feature we're quite surprised that ShipStation doesn't offer.
We want to provide our customers with the best returns experience possible, but this is causing a hiccup at the expense of our company and the customer experience.
Laurel McCarthy Carry Me Away commented
Would love to have the option for the return label to be the same shipping service as was originally used to ship the product!
abe alon themodspot commented
This seems like a basic flaw in the system.
Anyone using USPS - if a customer returns 1 item at 10 oz - it can cost $3.50 or so - if they return 2 - priority makes it about $7 (locally) so if we select first class, anything above 1 pound will be returned - or wont work. If we select Priority, we are paying about double on so many orders...Shocked this was overlooked by such a massive player in the shipping world!
david russo unbeatsale commented
Good point, i thought of it too, furthermore different carriers may be cheaper then other depending on the weight , size and zone destination. would be great to somehow automatically select the cheapest method for that return. There is already the ship from and ship to and weight information ...