Track Customer Order Frequency. Ability to place rules based on a customer's order
Track Customer Order Frequency. Have the ability to place rules, report on the number of orders a customer has placed. For example: Joe has placed 3 orders, he receives a free gift. Adding a step to that, the frequency a particular item/sku gets ordered.
Thank you for your feedback on this idea and letting us know how you would use tagging/rules to identify those repeat or first time customers- your use cases for this feature really help us shape how it would best fit into your workflow. Please keep commenting if you have new ideas so that we can best design this feature with your needs in mind. Our product team is still reviewing this idea and we’ll let you know once a decision has been made.
This is a critical feature.
From a customer service standpoint we often find when a customer is unhappy, after opening a return , they go and buy from a "different company" ie; Walmart vs Amazon.
as we sell on multiple channels, we would be able to rectify the issue before they even get it.
From a financial standpoint we would love to find business buyers or regular buyers. We had a buyer last year that bought more than 40 individual orders in a month last year before one of my packers noticed. We reached out and offered a bulk price. a quick phone call saved us hours of labor and a lot of shipping costs. and a happier customer.
From a technical standpoint. We would set a tag to notify any repeat customers. We often print orders just w/ presets w/o opening the individual orders. To look at a few tagged orders in every hundred is doable. hovering over the customer during a busy Monday morning just doesn't happen!
Really need an filter based on # of customer orders!!!!!!!
Tyler Cadwell Everything Etched LLC commented
In our business, we have have a lot of email communication with our customers about their order. For repeat customers, it's important that we tailor the message to them vs. a first time customer. Giving a more personalized experience to them.
Right now we have to manual hoover over the buyers name to see if the have bought from us before. Then tag them so that our team knows they are repeat buyers.
Please, please add a way to automatically add a tag to repeat buyer. Or an icon like what happens when it is a gift. It would save a lot of time.
Ken Bianco Trainworld commented
Is there a way to insure all packages to first time customers? I guess we would add insurance to any address we have never shipped to before?
ShipStation should be able to separate "new" addresses from ones the marketplace has imported before.
Right now theres no way to add insurance to those specific orders. First time orders are a higher risk of fraud and retailers would more likely insure first time orders.
Dawn Zimmerman Lactiful LLC commented
For our business, we include an extensive (and expensive!) instruction manual in orders for first time customers. Repeat customers, do not need or want the instruction manual so what would be very handy for us is the ability to identify repeat customers vs new customers at a glance on the main orders screen and/or on the packing slip. Currently we hover over each customer, to bring up their mini order history to see if they are new or repeat. It works. It's just a bit tedious.
Kelly Schmutte PerfectFit Pointe commented
In the Insights > Customer Overview interface, I'd like to be able to quickly see what % of your customers are repeat customers, and with what frequency they are placing orders. For a product like mine, which I hope customers will be buying a few times a year, that would be really really valuable information, and seems easy for ShipStation to track.
Kelly Schmutte PerfectFit Pointe commented
I'm looking for an Analytics feature that would quickly tell you what % of your customers are repeat customers, and with what frequency they're purchasing. This would be SO helpful!
Can we get the gears spinning again here? This pretty crucial to many of us. This can't be too hard as you are already tracking this since it is graphed on hover, which seems so be a much more complex feature. Thank you!
We would us this feature to identify new customers and tag them so we can include targeted promotional material in their orders.
i'm looking for this also, just want to be able to tag orders that are by a repeat buyer. As i know it's already tracked as they show up in reports.
Rafal Wlazlo refereestore.com commented
Yes, let's get this one done finally.
Here are some more ideas about this request.
When we would have a rule variable that is checking if a customer is returning a special time let say the 10. order with us we can send him a mail to thank him to make this a special occasion and reward him. or at the 9. to give him a special discount on the 10 order etc.
also would it be nice to see the customers returning quote on the packing slip so that we know when we packing the goods to put in special items....
It would be nice to have
a) the rule (Customer Orders count is = < or > then @)
b) a column with the order count numbers on the order view
since you already have the variables (Now we try to run the mouse over every customer to see "orders in the last 12 m" there it is ) it should not to complicated for you only have to be in the todo list :')
"Russell Saks Campus Protein commented · December 16, 2015 11:57 ·
basically if a customer is new and it is marked on the packing slip we can give them a first time use coupon and other marketing materials in the package for first time customers." YES!!! Is there no way to do this!?
This is extremely important.
We need to be able to pull repeat customers and offer them to bulk discounts to buy outside of the big channels. Now we try to run the mouse over every customer to see "orders in the last 12 m" but it is not always possible to check,
another issue is when a customer buys something and complains and returns it.
We don't want him to just buy it again.
Sometimes people buy on Amazon and don't realize it is the same seller.
So if they thought the item was the wrong fit.
It will not get better the second time.
When scrollling over the recipient name in the Orders section, the information is in the system regarding the history of number of orders an individual has placed. We need this number placed into a column for sorting orders and printing.
Mohamad Abou El Naaj Count On US commented
It is always good to know whether or not your customer is a new or repeat customer. I suggest to add a flag at orders from repeat customers.
WE'd like to target first time customers
Yes! Same concept. Thank you!
We have several repeat customers and it would really be beneficial for us to be able to have a field available on our packing slips that displays customer history order count. For example, Customer A is a repeat customer and has placed 10 previous orders with us. If we could have a field: Order Count To-Date, or something like this, it will help us keep track of our loyalty base. Thanks for considering our request.