Combine Shipment / Don't Combine Orders
Customers with multiple orders from our various sales channels often request a single shipment.
Currently combining orders means that one order number remains and the other orders are "lost." This results in the "lost" orders being unsearchable in Shipstation.
It would better to combine the shipment instead of the orders.
This is what the customer is expecting to happen and it is a more intuitive handling of order data for users.
Howard Cheng Just Mobile commented
Yes, it is very frustrating losing data on orders that were combined. This is the single reason why I don't use "combine orders". I still need to be able to search all individual orders, regardless if it was combined into other orders. My customers demand having their PO# on the packing list I provide so they can receive properly. If the combined order only has the info from the surviving order, then receiving dept can not properly receive against their PO in the system.
Jason Su Ever Australia commented
It is very useful function. It can save postal cost for seller as well.