Add a duplicate order feature
Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly from the orders or shipments tab.
Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?
From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?
What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.
More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607
Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!
yes please! ability to duplicate order and make changes to the new order
YES. Manually entering an exchanged order is really inefficient. In Auctane there is simple button to duplicate the order that creates a new label. Why does it need to be so cumbersome in ShipStation? And while we're it, unless I'm not understanding something, any manually entered order can only be sent with the existing settings in the manual channel. So any exchanges that I need to re-ship for my 4 other channels always have the wrong header and information.
That would be very helpful to us as well. Rockymart.com
Cubby! My man, let's get this implemented ASAP. :) -NFH
Michael Szromba 3ME Kite Sports commented
Much needed feature! Good to have the capability to link the exchange to the orig order without confusing the fact that the orig order is not inadvertently shipping twice. Doing this independent of the marketplace is important.
Vicki Reale UnReale Promotions, Inc commented
Us too! ebodyboarding.com!
my company needs, just duplicating on shipstation itself. doesn't need to go to marketplace or anything of that sort. 3 votes given!
Giving 3 votes to this
yes please! need this, they always end up asking, "did you ship the exchange size I wanted "
I NEED THIS. It would be really useful in my record keeping system. It would be great if we could select an order and hit a button that re-creates it and is recorded as a different kind of order in the order reports (for clear accounting purposes).
John Bullard Swedish Furniture Parts commented
Yes - this would be very much appreciated
This would be very helpful. Currently I add the original order to the Loading Dock and then when ready ship, add all other shippable orders to the Loading Dock (I otherwise do not use Loading Dock), then Ship all from the dock.
Since I often need to edit the order details, this is insufficient so I am reduced to using the Add a note to the customer feature. Also, if I lose my session, the Loading Dock is lost.
I would Agree with Thomas, Either from the Orders tab, Or from the customers tab. If we could simply find the customer in the customer tab and select the order and click duplicate, this would save so much time with the RMA process
We need this as well. With the ability to make changes (add or subtract items).