Add a duplicate order feature
Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly from the orders or shipments tab.
Thomas
shared this idea
Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?
From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?
What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.
More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607
Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!
74 comments
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Sara Gharacheh Quick Laptop Cash
commented
Today I had to ship 6 boxes (same address, same size, same weight) of items back to manufacturer. No order number, not coming from a marketplace. I used UPS.com because they have a duplicate shipment feature through their website. Shipstation really needs to add this.
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Jim Boswell Rudderbows Archery LLC
commented
This would be perfect for us as well. We sometimes need to send replacements for items that broke under warranty, and this would certainly expedite that process. Reship doesn't work because the order needs to get put into production, and in order for that to happen, I need another actual order to be created.
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Sara Gharacheh Quick Laptop Cash
commented
@ShipStation - all the same reasons the other people who commented have mentioned. Custom orders not through a marketplace, Multi box shipments, Exchanges, One order being divided into multiple shipments and going out on different days, etc..
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Mark Sicignano BrickOvenBaker.com
commented
Another scenario: I just had a customer who wants to package a bunch of products of mine and have me dropship to his customers. There are about 10 items in it, and he gets a discounted price.
He's the customer, but the shipping address will be different for each order. I'd like to create the order once and then duplicate it.
Tonight I have to look at creating a CSV for these manually entered orders (not coming in via my regular sales channels).
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@everyone - Thanks for the updates and your patience! If you haven't already, please add your thoughts on duplicating vs re-shipping, or what scenarios come to mind you're looking to duplicate orders for. We're looking to size the challenge at-hand.
@Sara Gharacheh Quick Laptop Cash - That being said, what do you use the duplicate order feature for with your other shipping program?
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Sara Gharacheh Quick Laptop Cash
commented
Yes! I use duplicate shipment all the time in the shipping software I am trying to replace with shipstation.
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Ryan Greve Epic eTailers, LLC
commented
Yes we really could use the duplicate order function. Specifically for marketing purposes, we create manual orders with numerous lines on them. We'd like to duplicate the order and then just change the ship to information and save. That would save a ton of time having to recreate the same manual order with 25 SKUs on it 50 times. PLEASE create this function. Thanks!
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Jay Saucedo New ICM
commented
I would like to add that a duplicate order button should also keep the same order number with an added suffix like "-2" or "-duplicate". IE, if I duplicate "XYZ-1554", the duplicate button should create order "XYZ-1554-2" or "XYZ-1554-duplicate" or a custom user defined suffix since the needs would be slightly different for each of us.
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Mark Sicignano BrickOvenBaker.com
commented
While re-ship works for me (generally) if a package gets lost or damaged in shipment, and I honestly need to re-ship, it doesn't cover the following.
o I shipped the wrong item. So I need to create a new shipment, with a different item or items (all other information being the same.)
o I have a customer that comes back for more and they don't just replace an order on a sales channel, but instead call me, or email me a PO and request another order of the same items.
The second bullet above is more common for me. Right now, I do more data entry from scratch. I'm looking at doing sales order imports, so that perhaps I could just create a tab-delimited file, and then can just change the order number and dates, and import the order. Still a PITA.
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Janel Johnson High Desert Botanicals
commented
We ship a lot of glass items and no matter how well we pack them a few always get broken. It's usually only a few broken items in a shipment so we just replace the broken items, not the whole shipment. I have to create a new manual order with the replacement items. It would be nice to duplicate the original order and change the quantities to the number of items we actually need to replace.
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Larry Sainte-Marie Pic The Gift LLC
commented
agree with all others - re-ship is not as good as duplicate order, with all external notifications turned off.
would be nice if we could set in config a suffix put on to the order number. like "_dupe" -
Atom Edwards GreatUsefulStuff.com
commented
Cloning orders (such as for a replacement) would be a of great benefit to our organization. The customer has already taken the time to enter their info. Duplicating the work flow just raises the margin for error. So if the order was cloned into a new order but the seller could make adjustments such as removing or adding items (helpful with concession products) before Saving and making active in the system that would be great.
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Mark Reeder Power Tool Superstore
commented
To reship an order I do what you just suggested but the only problem is I need to remember to check the "Do Not Notify Marketplace" box for my Amzon.com orders. I need to do this because the new tracking number will replace the old tracking number in Amzon and then Amazon thinks my order is late to the customer which reflects negatively Delivered on time score.
I don't want me or my employees to always have to remember this step when we send out a replacement part to a customer. -
Roger H
commented
The ability to duplicate orders would be a great benefit to our company. We would use them primarily for replacement orders. While the reship feature offers the functionality for shipping replacements, we prefer creating duplicate orders so it is easy to see that a replacement was sent, vs opening the order to see if it has multiple shipments.
Please note that as it currently stands, we create a manual order with the information required, though the original order comes from one of our online marketplaces, and similar results from the duplicate feature would be ideal. For example, if an order came through on eBay and we shipped it out and then later needed to send a replacement, it would be ideal to go into the eBay order, click duplicate and then have a new dialog come up to create a new manual order, with all shipping and item information filled out. The ability to adjust the items and enter a new order number would be nice as well.
Thank you.
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John Bullard Swedish Furniture Parts
commented
We'd like to use this feature for customer service. When an order is lost in the mail we'd use "duplicate order" to quickly spin up a new order and ship it out. This saves us from having to manually select the SKU's, quantities, shipping address, courier type, etc. The manual process has become quite time consuming as we've scaled.
It's also helpful in the event our fulfillment team doesn't complete an order properly. If a customer complains about a missing item, again it would be much easier to simply duplicate the order and get it dispatched.
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Paintstore
commented
My company doesn't use all of the great features offered by ShipStation. We don't list our products within ShipStation so every order that is imported into ShipStation shows only (1) item ordered. If we need to split the shipment due to size, we are unable to do so without creating a new order. We would use the "duplicate order" feature to to this. Also, we would use it for re-shipping lost or damaged shipments.
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walnutstudiolo
commented
Rather than re-printing the label for a processed order, or re-shipping the same order by processing two shipments, I would use this feature to make multiple orders that had the same details. It would save me in making new orders that have the same items, or the same recipient, or both, but are spaced out in time.
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walnutstudiolo
commented
This feature would be perfect for fulfilling crowdfunded or Kickstarter rewards! In fact, that is why I need it this time. It is also helpful for wholesale orders and custom manufacturing orders.
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walnutstudiolo
commented
We have certain frequent but irregular orders that we enter in through Manual Orders from time to time. It would be great to just be able to copy and duplicate a previous order, maintaining the product mix, prices, and quantity, recipient and address info, etc.
This would also make bulk orders easier if we were just doing a few and didn't want to bother with a CSV.
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Joshua Miller Rousch Sports
commented
Hello! This is a great idea. Please add this feature. Thanks!