Add a duplicate order feature
Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly from the orders or shipments tab.
Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?
From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?
What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.
More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607
Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!
Thanks for checking for updates here. We’re still interested in duplicating orders and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.
Lee Wright The History List Store commented
There are many use cases; here's one: Customer orders two identical items, but was only shipped.
After 5 1/2 years of feedback, 118 votes, and 52 comments, what else do you need from us to ********* the product roadmap?
I would love for this feature. Especially if you can duplicate an order and then send it to a different location which we get orders for this type of thing to each of the people's different stores.
Ida Koivuniemi Evil Queen commented
We have customers who order the same exact products for multiple store locations. It is time consuming to reenter the same order of 20 different products ten times in a row.
Duplicating orders would be nice for manual orders that have many line items (100+ products) and are shipped to multiple different customers but the products on the order are exactly the same. We have this situation often with our wholesale customers.
Yes we have a very specific functional use for this feature which is to create a REPLACEMENT order for buyers who received a wrong or damaged item. This is something that most sellers will have to deal with sometimes & cloning or duplicating the order allows for doing that very efficiently we also leave one of the three custom fields in our FedEx label to State Replacement so that the label itself would indicate that it is a replacement for an order.
We are almost ready to start using Shipstation after setting up our products & automation rules I would like to add our support for this feature and I was looking for a duplication feature for our customer service operator to use for Replacements.
I sometimes have to enter in manual orders with 100+ products ordered and the customer will order it again. That's what I would use a "duplicate order" feature for. When a customer literally orders the exact same thing multiple times it would save a lot of time.
Katie Taylor GetYourGiftHere.com commented
We would love to have this feature as well. Sometimes a carrier loses a shipment and we want to quickly ship another one out before the 1st one has been returned.
This would be incredibly valuable to us as we send out many sample orders to potential accounts, which are the same every day, and have over a dozen items to send
This would be a great time-saver for processes such as these.
Alternatively, a template would be an even better solution.
Ashley Doremus The Medical Zone, LLC commented
Hi, we have an automatic refill orders, and it would be great to just duplicate the exact order instead of re-entering the info. Save on possible human errors,
Matt Altschul Catalyst Medium Four, Inc commented
I want to reship to the same address, but change the products on the order, the weight of the shipment, and change the order number or add a +1 on the order. On my previous program it was called "clone order". It simply copies the whole order and you can fully edit it. Saves a lot of time.
Lost shipments require reshipment. A "duplicate" order would allow us to create a brand new order record to reship asap.
When we re-ship an order, we usually need to re-make it, as our products are handmade. The ability to duplicate an order would allow us to assign it to the proper team member to be made and reshipped.
We have customers that order sizers, to ensure that their ring will fit. The first shipment we do not want to send a shipment confirmation to close out the order as shipped in the market place. Having a duplicate order button would be helpful, as the sizers do not come in as a line item, they come through as a variation on the product. So splitting the order is not useful.
Re-ship also does not work with fulfillment services like Shipwire
Darren Buck The Wine RayZyn Company commented
We would also benefit from a duplicate order or "copy" order feature. But we are most interested in being able to change the recipient info while leaving the delivery method and items ordered the same. We often need to enter many of the same order for multiple customers, and we would save lots of time doing so if we could copy an order and change the fields that need to be changed, without starting with a blank order each time!!! THANKS!
SHIPPING DEPT 2BUYANDSALE, INC. commented
This feature is greatly needed. It would allow us to duplicate an order with all customer info enter in already and simply changing the quantity of an item or modify the PO number rather than having to create a whole new order.
Thanks for listening. Looking forward for this feature to be added.
Jim Boswell Rudderbows Archery LLC commented
Has anything been done with this idea? We still would really like this for replacements and exchanges.
Mark Sicignano BrickOvenBaker.com commented
Still really itching for this one.
Mark Sicignano BrickOvenBaker.com commented
I still feel we need a duplicate order feature, because I have repeat customers who want to repurchase consumables, and their orders are often the same or pretty similar.
I've already commented below in more detail, however @Sara, for your purposes, here is what you could have done. You could have created the first Shipment in ShipStation, and then when you shipped it, it would have moved into the shipped status.
Next, go into that shipped order and create a new label with the green (or orange, depending on what mode you are in) "Create Label" button. You will get a warning, that you already shipped the item: http://screencast.com/t/NJMG4XMSzuU
Just hit Yes, and a new, separate label, to the same address, same size, same weight will be created. Do this another 4 times and you've got 6 labels for that one shipment of 6 boxes.
In your case it's not really an order. It's just a shipment. So you don't need a duplicate order function.
I think the duplicate order function is when you have a completely new order, different order number, mostly the same items, perhaps changing the quantity, changing the order number, and other information and then once you have the order information set you save it to a new order where it will show up in your order listing.
Right now it's easy to create extra labels all going to the same place for a single order or shipment. What this feature is about is reaching back a few months, finding that customers previous order, and clicking "duplicate order" into a completely new order in the present.
I hope this all makes sense.