Add a duplicate order feature
Currently during an exchange, we reship the original order and then have to change the packing slip by hand writing the changes. While we could create manual orders for each of these, right now customer information does not automatically fill in all of the time when creating an order. When this happens we can go to the customers tab and then search for the customer and then create an order from there, but this seems like an extra step. It would be convenience to have a "duplicate order" button that would create a new order to the same recipient directly from the orders or shipments tab.
Thomas
shared this idea
Hi, everyone! Thanks for showing your support here! Can you tell us more about what you would use this feature for?
From the previous comments it looks like some users are looking to use this for exchanges or more accurate accounting. Do you all agree?
What do you think about our re-ship feature? Every time you re-ship an order, we will show you all the tracking numbers related to that order and its status. You’re able to change the order details for each label you re-ship.
More info on re-ship (not to be confused with re-print): https://help.shipstation.com/hc/en-us/articles/206638607
Please let us hear your comments in the forum and add your ideas with other users so we can get the full picture!
88 comments
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Stephanie
commented
I'm convinced even Shipstation has lost track of what this actually means, and how their system SHOULD function. Just mind boggling how I accidentally used the wrong shipping settings on 20 labels at once, so I quickly voided them, and now the product line items are BLANK. Their fix? To MANUALLY WRITE DOWN on each label and/or carry the computer with you for 20 orders so you can reference what items are supposed to be in the order. FFS. Again, whoever came up with this brilliant idea is a moron and should be fired asap. Whoever is running shipstation has obviously never actually fulfilled or shipped a package in their life. This is what happens when corporate america takes over.
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shshipper
commented
@Admin. This is a major missing feature. Every time we have to ship a replacement to a customer, I spend 5 minutes doing this. EVERY. SINGLE. TIME.
1. finding the customers address from the prior order.
2. copy and paste that to a note pad, in case SS can't find it on the auto lookup (about 20% of the time I have to enter it manually).
3. copy and paste the original order number, so I can use it as part of the new manual order number (such as FIX-22567)
4. Copy and paste the SKU of all items from the original order, onto the same notepad file.
5. Enter those SKU's into the Add item SKU field. Make sure it found that item, and choose the right one from the drop down menu.
6. Setup shipping if anything new is added that changes the packing size or weight.
7. SaveREPEAT. MULTIPLE TIMES. PER DAY.
Feature: Other Actions-->Duplicate Order.
Behavior: Duplicate the the current order, give us the ability to edit the order number, customer info and the order items before saving.I can't believe we have to document the use case for this feature...9 years after first proposal in 2012
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Karri Broadbent Podunk Inc
commented
Yes, this is a fantastic idea. The issue does occur and a Duplicate button would simply quite a bit of extra work.
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Paula Pecorella A51 Logistics LLC
commented
Marvin, I 100% agree, I to use the "create another shipment" and inventory is not accurate nor items, shipping etc... Need a better option
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Stephanie
commented
@Admin you linked re-ship to https://help.shipstation.com/hc/en-us/articles/206638607 but that link is now broken. Where is the current link?
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Stephanie
commented
@Jon Jakoblich Bacon Scouts Inc. - on the new layout the genuises at Shipstation decided to remove the "restore" button from "Shipped" 🤦♀️🤦♀️🤦♀️ The restore button NOW only exists if you're on the "Cancelled" page... Which makes absolutely zero sense in the use case like @Stephen Polizzi said of when a package goes missing and your customer opts for free replacement instead of a refund (yay!) then you just simply need to move the package from "Shipped" back to "Awaiting Shipment". I just got off a chat with SS customer support that actually told me to.... wait for it!.... to simply void the label as a means to move it back to "Awaiting Shipment" 🤣🤣 I mean sure why don't I collect a refund on a delivered USPS package just because the genuises at Shipstation took away the darn "Restore" button.
And I love how on the page you linked https://help.shipstation.com/hc/en-us/articles/360026156911-Hold-Assign-and-Cancel-Orders#restore-orders-0-4 it says...
"Should you cancel an order by mistake, or need to return an order to the Awaiting Shipment status for any reason" then goes on to say to hit the Restore button. The part that says "for any reason" to me indicates SOMEONE at Shipstation does understand the need for this functionality from "ANY" status (including Shipped)... but apparently whoever is in charge of deleting functionality obviously didn't get the memo to NOT delete this.
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Marvin Leinbach Perry Power Equipment
commented
I'm aware of the reship order feature but that does not serve my needs. We need a duplicate order feature to duplicate everything for a totally new order that is not tied to a previous order. We need this for accurate shipping and inventory control.
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It would be great if under the "Other Actions" button, a "Duplicate Order as New Shipment" option existed. You would select an order, click this, and it would duplicate the entire selected order, but with a blank order number and the current date. Then you could type in the order number.
This would be enormously helpful as I am currently re-typing manual orders over and over for specific customers, with the same specific items, quantity, and pricing, who order the same thing all the time. It's a lot of wasted time. If I don't enter the order in shipstation, and just use the "reship" hack, it screws up my revenue charts and inventory.
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David Ohman westminsterlane.com
commented
Just keeping this alive and adding my request to add a "create duplicate order" feature. It's crazy that it is not available, it can't be that difficult to create this feature. PLEASE DO THIS !!!
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brandedjoey
commented
Would be a nice feature to have and have separate order numbers.
Currently, we use the "Split Order" feature and then simply put 0 in where it asks you how many from the Product Quantity to split. We sell Multi-Packs so 1 SKU contains 12 pieces.
When I put 0, it splits the order, adds a suffix to the order number and effectively gives me a copy of the order, just without any products in the order. It works perfectly for me because it's primarily used when a customer is missing 1 or 2 of an item. I then just add the product and add the QTY that the customer is missing.
Hope this helps.
- Joey -
Jon Jakoblich Bacon Scouts Inc.
commented
@Stephen Polizzi - That is already possible. You need to be in "Orders" not "Shipments," search the order number, and then click it, and click Restore.
This will put the order back in Awaiting Shipping.
This works on orders canceled, shipped, etc
https://help.shipstation.com/hc/en-us/articles/360026156911-Hold-Assign-and-Cancel-Orders#UUID-a2dded2d-a9bd-dca1-7503-044f7e9413b9 -
Stephen Polizzi Quiet Woods Creations
commented
Found this looking for the same functionality. Item is lost, stolen, or damaged, and I want to run it through our entire shipping/order management process again. Need a way to get this moved to awaiting shipment as if the customer placed the same order again.
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Doug MCGREGOR Futo
commented
There needs to be a "create order from this shipment" button. This for manual orders and repeat shipments to customers. If all you get is orders pulled in from a store then you don't need this. But if you're manually shipping a repeat customer this is an obviously lacking option, and it would be so easy to add.
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jaredsmith
commented
We need a duplicate as it puts the order in the Awaiting shipment queue, which is a must. So when a customer gets a defective item, we have to manually copy paste the order to a new order. We need the function to COPY ORDER (don't use duplicate wording, as you use that elsewhere and it will confuse).
COPY to NEW ORDER button is a must, as it will allow us to quickly create a duplicate order, put it in our shipstation queue as awaiting fulfilment (this is automatic) so we know what to work on via shipstation, and not by. manually printing labels (false info to customer that it has shipped)
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lane krarup Green Device Exchange
commented
Adding my vote that we need a duplicate ship feature to easily reship.
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Kamal Singla Indian Market Place LLC
commented
There should be an option to reship the same order. If we create a new shipment, there is no option to add items. I want to switch back to the old layout
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Kevin Bohlin Saint Frank Coffee
commented
Has a decision been made on this yet by the Shipstation team? It has been "under review" for 5 years now.
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Christal
commented
I need this. Some orders get lost and I need to reship. If there are a lot of line items, this is a PITA. On the old layout, i could do this. I just hit print, it said "Whoops! This already printed, are you sure you want to print it again" and then i got a new tracking number and a label with all of the same information. Tempted to toggle back and forth for this feature.
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Bobin Eirth Lune Musick
commented
Is this here yet? this would be REALLY obviously helpful for those of us making the same shipment every month -- If the "Import Orders" function would actually save the settings (instead of forgetting them every time) that would be one step closer - as it is I'm doing the 'field mapping' for the CSV on all however many 10 fields or so EVERY TIME. This is the thing that makes me dread the shipping process. Same old addresses, same old weights, same old same old everything.... PLEASE PLEASE PLEASE Can't I just press a button and get a copy? or is there something i'm missing somewhere to make this easier? - The 'Saved Mappings' on import orders DO NOT save on my system - but of course I'd rather just have the "Repeat/copy" Order function would make life that much easier....
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COACH KOPP TV PARTS
commented
If Shipstation doesn't have Duplicate Order feature, switch to Shipping Easy, they do
