Etsy gift wrap/gift message integration
Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it.
Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing slip in a batch, since I don't typically include packing slips with my orders.
Thank you for this feedback.
We are looking into whether Etsy includes a gift flag in their order feeds when sending data to ShipStation and what would be needed to update our Etsy integration to accommodate this new field (since this field was not originally built into the integration specs).
If the integration can be updated and Etsy does send the gift flag, you can then use ShipStation’s automation feature to create alerts, send emails, assign custom templates, etc to any order that contains it. We will update this post when we have more information about this.
Katie G commented
Yes, I agree with this! I have missed gift wrap on a lot of orders because of this, a fix would be much needed!
Jessica Rayburn Copper Fox Co commented
please please please, we need this.
Please add this feature
Can't believe this has been going on for years. It's ridiculous this isn't integrated. Etsy says that packing slips won't show prices, but if I can't see the order was a gift, how am I supposed to remove prices?
With 100+ orders in the queue, it's not practical to have to go through every single order on Etsy to see if it was a gift or not - then manually add the gift message and apply the correct packing slip. Even with an automation set up, it won't automatically print the gift packing slip - I guess because the order wasn't imported as a gift. You have to either reprocess automation rules or manually apply the packing slip whenever you make a change.
Jessica Bessent Copper Fox Co commented
Please fix this! it has been 2 years since this was implemented by Etsy!
Anita Perry Sugar & Sloth commented
Please fix this, Shipstation is not really usable for Etsy without this and it's been over two years.
Not just from Etsy- from any store really. It is intensive manual labor to print and then match hundreds of unique gift message cards to shipping labels daily, and also prone to human error. Any updates? I see a lot of these types of requests in this forum dating back to 2014.
Kallie Snyder Peggy & Co. commented
PLEASE FIX THIS!
Currently all Etsy orders that are marked as gift I have to print through them so I can get a gift receipt with gift message. This is a very basic feature that should have been integrated a long time ago.
Please fix this problem.
Dave Reddy theUncommonGreen commented
It is time to prioritize the Etsy integration update that will enable Gift Notes. This has been a highly-supported, front-page feedback request for over a year now. It is also probably the easiest front page change to implement. For the sake of keeping the feedback forum relevant, engaging and effective, please look into this again and take action.
Craft + Boogie Meghan McCloskey commented
Shipstation, please help us with this! I miss tons of Etsy gift messages because I can't figure out how to have them show up in Shipstation. I love your service and could not run my business without it, but this is a huge miss.
Ellana Turner E. Turner Couture commented
I really don't want to switch providers after 7 years but this might be the feature I have to leave for. I don't have time to keep going back and forth between my Etsy shops and check the orders there for gift wrap & notes. I refuse to use Etsy for shipping so Im going to have to check out other solutions. :(
I had hoped once the API was passing the data we would see the feature at least scheduled but it doesn't seem to be on the radar.
Nudge need this fixed
David Sheffield Buffalo BottleCraft commented
Just had to re-ship a $30 sale because of this bug. It looks like ShipStation is a legacy product now, just wringing $$ out of existing customers, with no plans to fix simple bugs like this.
2 year old bugs and the lack of a public facing roadmap means I'll be actively looking for a new solution over the coming weeks.
We would like to have the Etsy Gift Message feature as well in ShipStation. We now have to pay attention to each order in Etsy to make sure we are not missing a gift message and when we do note it is a gift we print the gift message right from Etsy.
Would be nice to be able to do it all in Etsy and have a way to tell ShipStation to print an Etsy Gift Message packing slip template from the automated rules.
Ty Bowman Lifetime Leather Co. commented
Where is the feature, we need it!
Any progress on this? I have some pretty upset customers as most of my orders are gifts with messages included.
Susan Shapiro firstname.lastname@example.org commented
Has this issue been fixed yet? We missed so many gift notes and I am planning on switching to another shipping company that does offer this.
Elizabeth My Scratch Offs commented
On every checkout page in Etsy, it gives customers the option to mark their order as a gift, and it states: "This order is a gift
Prices will not be shown on packing slip"
However, it does not show up as a gift when imported into ShipStation. You can turn off the option to add a gift message in Etsy, but there is no way to turn off marking it as a gift with removal of the pricing.
This is very important to have! :)
Kristen Wright YADA YADA YADA CO. commented
Ive missed several gift messages already unknowingly! Just alert me when there is a request for a gift message at the very least.