Etsy gift wrap/gift message integration
Etsy is getting ready to integrate gift wrapping and gift messages into their sales platform. I'm hoping there will be an alert for each order containing this information within ShipStation once it goes into effect. Gift messages are going to be made available to all orders at no charge, so every Etsy seller will have to deal with them whether they want to or not, and I am concerned I'll get a gift message request and not know about it.
Ideally, I would also like to see a way to print ONLY gift message packing slips and not every packing slip in a batch, since I don't typically include packing slips with my orders.
I haven't used Integromat but I have used Automate.io and Zapier to utilize Etsy order emails to parse out gift information but Automate.io is $19/29mo (annual/monthly)
I looked at how ShipStation describes Etsy on their help page and it's insulting frankly. Did a 5 year old write that? Was it written 10 years ago and never looked at again?
Stamps.com owns the parent company of ShipStation (along with a few other web based shipping software options). They obviously have no interest in implementing this feature for Etsy sellers as I don't think they take Etsy seriously or anyone who sells on it. Clearly they are focused on the big guys like Amazon, Ebay etc.
Never mind that Etsy just generated over $1.1 billion in revenue from $6.9 billion in gross merchandise sales on its marketplace over the past 4 quarters. I am sure there were very very few gifts in that 6.9B of sales on Etsy (A GIFT MARKETPLACE) so why would it be important to bring gift order information into ShipStation?
Us Etsy sellers DEFINITELY have time to manually check every Etsy order to see if it's a gift, if the customer paid for gift wrapping and if they want a gift message and then manually update that information into ShipStation.
Anyway I just chatted with Pirate Ship and it does support Etsy gift orders AND ITS TOTALLY FREE TO USE. Checked the rates on about 15 random orders. The same. Why am I paying $$ every month to ShipStation when I can get better service and the same rates for free?
Anyone here been able to get an answer from ShipStation support in less than a week lately? IDK but I just chatted with PirateShip and got immediate answers to all my questions PLUS they went over and above with showing me exactly how to do something step by step without me having to ask.
Anyway... onward and upward.
Palmetto Wood Shop commented
Has anyone else been successful with using "Integromat" to automatically import gift messages into Shipstation?
This is so disappointing on Shipstation's part, a complete lack of providing the best service to its customers. This has been a huge issue for us for years now. When I reached out to support years ago, I received the same type of response. They simply said to vote and this "feature will be considered".
This is not a "feature" request, its an essential part of doing business. Customer's on these marketplaces pay money for Gift Wrap/Gift Messages.
I am not sure if this is still correct as it was a year ago now, but by not importing this information, it also makes the order line items and dollar amount incorrect. So when a person pays for giftwrap ($5 for instance), it is not imported, and the order total is off by $5.
Anyone who uses Etsy REQUIRES this information to be pulled in. Etsy's API makes it available.
Without this information, it defeats the purpose of using Shipstation, especially when we get 150 orders a day. Going to Etsy's interface to manually check these is a logistical nightmare.
The absolute saddest part of this ordeal is that this used to be fully implemented years ago. We used to see the checkboxes on whether this was giftwrap/message, as well as having the message port over. Whether it was Etsy or Shipstation's update to cause the disconnect, they have never taken the time to fix it.
Just so disappointing.
I emailed ShipSation about this & a couple other Etsy integrations we need (like due dates) & they just told me to leave feedback. When I mentioned this was one of the highest rated requests & asked why it hadn't been implemented, they said:
"For these features this is directly related to the integration between ShipStation and Etsy directly. I do apologize for the inconvenience of this and totally understand the need to have these options import to ShipStation.
While I dont have an exact ETA on when or if these will be integrated to ShipStation but my best recommendation would be to either vote on the existing requests or submit a new request for this feature. This is the direct line of communication for our developers.
I wish I had a better answer for you on this. Please let me know if you have any further questions. "
Etsy does include these fields in their API so it's up to ShipStation to implement it or not. Here's a screenshot from their API documentation.
Kallie Snyder Peggy & Co. commented
I think it would be safe to assume that Etsy does send the data if pirateship is able to implement
It's already been confirmed that Etsy sends the gift data already. ShipStation just hasn't gotten around to updating their end.
Elizabeth My Scratch Offs commented
So! I looked at the Help section in ShipStation, and it appears ShipStation does have the capability of marking orders as gifts IF the data is sent by the marketplace. I wasn't sure if Etsy had this set up, so I contacted Etsy and opened a case. They are going to work on this and let me know. Will keep everyone advised.
Mike Eggert Visions Screen Printing commented
I can't believe I'm still getting notifications on this. I left SS a long time ago because of this issue. I went to pirateshipdotcom. It's a little less user friendly, and doesn't have some integrations, but they do include etsy gift messages.
Elizabeth My Scratch Offs commented
Has anyone asked ShipStation why this hasn't been implemented? Or if they need more votes...what number is needed for action to be taken? I'll open a case tomorry and see what I can shake out of the trees.
It's such a bummer that this hasn't been fixed yet!
There's no excuse for them not implementing this after 3 years. Etsy sellers should find a different shipping solution because ShipStation obviously does not care about us.
Katie G commented
How has this still not been changed? It's been 3 years we've been asking for this feature and it has by far the most votes of any suggestion that hasn't had action taken on it. I'm literally begging, PLEASE! So many people use Etsy as a source of income and Shipstation's lack of engagement on this topic is endlessly frustrating!!
Yes, PLEASE, shipstation! I really, really need this feature, especially for the holidays.
Jessica Bessent Copper Fox Co commented
Well since shipstation is obviously not going to take the very small and easy steps to make this happen. I created an automation using Integromat.com that watches for new orders imported from my Etsy store into shipstation, finds the cooresponding receipt on Etsy, and if it has a gift message it will update the order accordingly.
I'm currently having an issue with it creating a entire new order instead of updating the current one, I'm waiting for the tech team at Integromat to look over this and help me fix the issue but I'm very happy about the potential to offer gift messages again to my customers going into the holidays.
(shipstation: I'm embarrassed for you that this is still an issue)
Anita Perry Sugar & Sloth commented
This would save our team so much time, not having to manually check for gift messages, it is the one reason we don't currently ship with Shipstation.
Sara Nourachi the bearded bee commented
YESSSSS! THIS DRIVES ME CRAZY!
Leander L'Annunziata Leander D'Ambrosia commented
This is critical for my business! I cannot tell you how many sad customers I have had to appease because their gift wasn't wrapped or a note included in their order. Lots of people call me asking 'why did I receive this beautiful product? I didn't buy it!' I use a fulfillment centre to ship our products, so the lack of this feature completely prevents my shipstation integration from being automated. I still have to go in and check every single order that comes through to determine if it needs to be gift wrapped. An ENORMOUS hassle... especially in the busy gift giving seasons! All I want for Christmas is this data to be synced! Pretty please!
EMMA RICE BABYRICE LTD commented
We're new to Shipstation and also have giftwrap and gift messages set up on Etsy - yet there's nothing on Shipstation to inform us about these kind of orders. I'm shocked and disappointed to see so many others have had this issue for a number of years and there's still been no fix by Shipstation. Shipstation is supposed to be an automated service, making our lives easier - it's what we signed up to and what we're paying for. What on earth are are we paying for if we need to go back to Etsy and manually look and print out the orders? Sort it out Shipstation - now!
Want to bump this up again. It may not be ShipStation's issue because Etsy may not provide a Gift/Gift Message indicator. If that is the case please someone from ShipStation let us know what the situation is.
This is becoming an issue because orders are being missed where there was supposed to be a gift message and the normal packing slip prints (with prices!!). Even if there was just a Gift/Gift Message indicator that was populated I could add that to my columns on the Orders page and be able to pick them out easily .