Allow us to delete canceled orders
There should be a way to delete orders from the 'canceled' tab - sometimes an import doesn't go quite right, or perhaps you created the order to get a shipping cost for a customer who backed out - there's no reason to keep all that data in the canceled tab.
Furthermore, and more importantly - if it's a botched import - you have to change to all new order #'s or re-importing will only update the already botched orders (and if it's the order # that's botched, you're way out of luck.)
Let us delete canceled orders.
Hey @Dave, thank you for bringing this up! You’re right, the order number is the identifier in which we can look for to update order information. For example, if you mis-mapped product name and SKU you can re-import the file with the existing order numbers to update these fields.
One other thing you can look into is deactivating your manual store and creating a new one. This will hide all orders associated with this store.
And if you’re looking to create shipping rates, have you looked into the rate calculator? This will let you provide quotes to potential customers or for you to get a better understanding of the available shipping services. Here’s more information on this: https://help.shipstation.com/hc/en-us/articles/205901588
Please let us know here in the forum what you think!
Isaiah Lee Hands Craft US, Inc. commented
This don't make any sense. How come there's no way to delete orders?
Isaiah Lee Hands Craft US, Inc. commented
Let us delete canceled orders!
This is essential. We came across so many bugs in the import tool that we had to reupload the same spreadsheet several times, each time we had to give customers new order numbers which was a nightmare.
Alison Livingston Ver commented
I need this as well. The combined orders feature only works for me 10% of the time so I go ahead and only ship one item in the order but include all the others. This means I have a ton of odd orders out there in my queue. I have contacted support to move them, we'll see what they say. It's been a day or so.
eron swedberg Catto's Graphics, Inc. commented
We need to be able to delete orders because we imported 3000 orders with a field missing. Now we cannot import those orders again without changing the order number. We cannot change the order number because it will no longer match the system we exported from.
How can I delete duplicate orders that were cancelled by customer on ShipStation platform?(Edited by admin)
Matthew Code Canterberry Gifts commented
Not sure why this is not being implemented? I had a major import issue with order ID's and import. Now it's throwing errors because I can't delete the data.
Cleat Morris Burlaep Apparel commented
This is an easy and useful feature for ship station to implement. Not doing so is a blatant disregard to what your customers NEED and REQUEST. Do better.
Cleanliness! I needed help a while back and ShipStation technicians created all kinds of test orders that I cannot delete. I sometimes use cancelled orders to estimate shipping to a similar location because it can be easier than the rate quote calculator. Now, I have to look through a dozen test orders to find it because I am unable to delete them.
This would be a useful feature to have!
There are MANY OBVIOUS reasons why we would want to delete a bogus order that was entered incorrectly or no longer needed for some reason.
Why do you insist on ignoring your customers and failing to provide this basic and fundamental feature that is universally available everywhere else?????????
It's OUR DATA, we get to decide whether on not we want to keep it, NOT YOU!!!(Edited by admin)
Adam B SiM commented
Any movement on this? I agree with previous comments. My issue is that I have multiple deployed environments (dev, prod) and shipstation only allows a single API key. So when I create orders in dev, they show up in prod and I can't delete them. Only hiding bad data is not a good practice. It should be fully removable.
Dr. Angie Krause Boulder Holistic Vet commented
I agree here. We use WooCommerce and we have the ability to delete orders that no longer serve us to keep records clean.
Just recently we switched our staging site to live and it synced old orders to ShipStation we had to cancel over 159 orders, but have no way to delete them which makes it really difficult to keep track of what's correct.
Merging the information is still not "accurate". So a delete feature is something that would be appreciated. It seems that ShipStation doesn't care to give it's customers what it's asking for since this has been requested as far back as 6 years ago. WOW.
It is absolutely ridiculous that Shipstation does not have a delete feature.
Simply put, Shipstation is not — and never will be — the heart of any online retailer's ecommerce set-up. That heart is the ecommerce store, whether it be WooCommerce, Shopify, Magento or whatever.
In all of these ecommerce stores, I can delete an order. And indeed often I need to delete an order. The reasons should really be of no concern to Shipstation. But to give you an example… I recently had a problem where some order numbers were duplicated in Woocommerce (this had to do with a staging site issue… again of no concern to Shipstation). I could delete the bad duplicate orders in Woocommerce. But because I could not delete them in Shipstation, I was not able to import the correct data into Shipstation. Shipstation simply saw the information as a duplication and prevented any import from occurring.
I could understand Shipstation's logic if you were creating this data. But you're not. You're importing it from an ecommerce store. And as such, it feels like you are hoarding data — even if it's bad data — at the expense of the customer.(Edited by admin)
Admin wrote: "Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status."
That's incorrect. If we re-import orders, ShipStation will ONLY update the canceled order.
This is a real pain in the butt.
If we have a problem with an import, we should be able to delete those orders, then re-import -- without ShipStation updating the OLD orders.
There is no value at all to keeping erroneous data from a bad import.
There is absolutely, positively a good reason for ShipStation users to be able to delete orders. Why do you resist providing that basic, ordinary feature?
Chaya Slamovits TWI Watches LLC commented
A delete feature seems like a pretty basic and necessary feature that is missing. Would be super helpful if this was added ASAP!
Sam Vaughn The Goulet Pen Company commented
Couldn't agree more with all the posts asking to let us delete orders. We don't care if we lose the customer, item, everything info. Having certain cancelled orders come up in search is unhelpful when trying to create labels, and if the order is gone from my webstore I don't need it for analytics in Shipstation.
Bluestone Lane Bluestone Lane commented
I agree with the last comment. Recently ran into a problem where we had duplicate order numbers coming from our WooCommerce store that were failing since the original order number was cancelled. Would love a way to select a date range and delete these old order numbers.
Currently, orders can be moved into the cancelled status and/or merged into an order record that you want to use as a "deleted order". Furthermore, the only way to hide an order from view completely is to inactivate a store. To completely delete an order would also delete all other data included in an order, including the customer record, product record, etc.
Also, when an order is cancelled, it will not be updated any further, nor can it be automatically moved to any other status.
What are the advantages you see to having historical data fully deleted from ShipStation as opposed to its current design?
Users have been asking for a way to delete orders as far back as 2013. Why is Shipstation refusing to offer this feature?