Share your challenges, collaborate with others, and let us hear you!

← Product Feedback & Fresh Ideas

Combine orders automatically

Auto combine feature for multi orders when they have the same shipping address.

456 votes
Vote

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
ballabracelets shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

132 comments

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jonathan Ahrens Jay's Outdoor Supply commented  ·   ·  Flag as inappropriate

    If orders are combined with this automatic feature, the automation rules should be re-applied to the order. We have rules that treat multi-line orders differently than single-item orders.

  • joel hirsch julius young inc commented  ·   ·  Flag as inappropriate

    Groupon requires multiple orders with the same ship to be combined, if they aren't you get a hefty chargeback per order, I use the combine orders everyday, on days when i have a lot of orders and i have to conbine 50-100 orders it can literally take me an hour to go through every order which is unacceptable, the best way to implement it is have an option of setting up auto combine by market place or order source, so i have the option of setting up that when an order comes in from Groupon it automatically combines it. at the very least if it can't be done that way i should have a Bulk combine option so if i select 50 orders and hit combine, all orders with the same ship to address should be combined with one click.

  • Ryan Clarke Cadres INC commented  ·   ·  Flag as inappropriate

    Our issue is when the same customer makes 2 separate orders. While it may not happen extremly often it is frustrating when it does happen and we do not catch it. When this happens we usually do not catch it until it is too late and the orders are already shipped separately.
    Just an idea of a solution to this problem would be an automatic pop up window that notifies the user that there appears to be 2 or more orders with the same shipping information. Such window could show a summary of the 2 orders and ask the user if they would like to combine those orders now. This would allow some human intervention to prevent the system from accidentally combining 2 orders that otherwise should not be combined but at the same time allow for easy and quick combination of the 2 orders.

  • JDP#2 commented  ·   ·  Flag as inappropriate

    IMO there is no reason NOT to automatically combine orders that have the same shipping address. It is very easy for my employees to miss the little notification in the top right each time they sign in as combining orders doesn't happen too often (maybe 7-10 times a week and we do 500 orders in a month). There are times that we do not want to combine orders, but in those cases we can just split the order.

    An alternative to this is to simply make the notification easier to see. Perhaps adding a pop up box when ship station opens letting the user know that they might want to combine eligible orders.

  • AdminShipStation (Product Owner, ShipStation) commented  ·   ·  Flag as inappropriate

    Hey @Ryan, thanks for reaching out. We're still interested in hearing more about the business challenges here and are still researching what this might look like.

    If you haven't added your challenges yet, please join the conversation.

  • Robert Mierzejwski Brew Hardware LLC commented  ·   ·  Flag as inappropriate

    The only time I don't want to combine orders is when they are for the exact same list of items for the same total amount. This is 99.9% chance that it was an unintentional duplication. The rule should be "if the orders are for different totals, auto combine". "If orders are for the exact same total, alert me before combining".

  • Matthew Zhou EconoSuperStore commented  ·   ·  Flag as inappropriate

    Not sure why this isn't a feature already considering five years since its been requested.

    People who sell via eBay have to do this with hundreds of orders every day because nobody uses the cart option.

    There is also never a reason to not do this because it saves on shipping costs and they are going to the same address anyway.

  • isaac abadi harvic international ltd commented  ·   ·  Flag as inappropriate

    we really need this for groupon.....we need orders to be combined automatically based on the "parent id" that they provide. This is so integral and crucial to our business. We cannot manually combined hundreds of orders a day and we dont want to look for another shipping manager that is integrated with groupon that has that capability.

    Tanga, ebay and amazon all have orders that come in combined but groupon doesnt .

  • Chris Pafiolis SweetLegs Clothing Inc commented  ·   ·  Flag as inappropriate

    I would love to see orders abe to be combined! i know its possible, but does not work for woocommerce integration from what i understand. If you combine 2 orders they get merged > the problem is only one order technically gets shipped. > When our sync to the website occurs the second order stays open!

    If there were a way to automatically take care of BOTH orders i would be in, would save us thousands if not tens of thousands! 4000 orders on black friday alone! tons to be combined!

  • Matt Langan Bella Cuore Organic Beauty commented  ·   ·  Flag as inappropriate

    This should be an optional option. I have never run into a customer placing duplicate orders and we process over 600 a month. The customer info and shipping address would have to match and also the shipping rate selected would have to match to have it automatically combined.

  • Tobias Falzone Symphonyduck Music commented  ·   ·  Flag as inappropriate

    I too use eBay and buyers will usually not use the cart feature and instead check out multiple separate times, resulting in lots of orders that can be combined. The in-eBay shipping feature will throw up a warning when batching orders that they match. Shipstation has alerts for this, but I will inevitably miss them if I have to rely on myself to check for them every time. This alert should be integrated into the label creation process. It would be a great value proposition that saves your customers money.

  • Boris commented  ·   ·  Flag as inappropriate

    only if orders are verified , because there is a lot of situation that customers placing orders accidentally 2 times and you'll need to make sure that it is not double order

  • william ai magic button commented  ·   ·  Flag as inappropriate

    Please add this feature to save everybody time to make our life easier. I used some other software like sixbit which do have option to remind "some of the orders can be combined"when you bulk ship orders.

1 2 3 5 7

Product Feedback & Fresh Ideas: Order Management

Categories

Feedback and Knowledge Base

(thinking…)