Combine orders automatically
Auto combine feature for multi orders when they have the same shipping address.
Thank you all for voting and commenting.
The product team is reviewing your request and you’ll hear from us once we have made a decision.
Some additional feedback we would love to hear:
How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location?
Feel free to add any more information that will help us make an informed decision by commenting here in the forum!
Joe Mertz EBS DEALS INC, commented
please understand that we getting each & evreyday "Non-Compliance Chargeback Recovery Issued" its costing us lots of money Please implement before the holidays
Alan Wechsler beverly hills silver commented
OCT OC Enterprises commented
Please have this option available before the holidays. Groupon fines us for not combining orders. If we can add a bit more detail into the view alert grid it would be perfect. Just adding the store the order came from, along with a "combine all" button next to the "dismiss all" button is all we really need. This way we can highlight all orders from specific stores and click "combine all" instead of having to go into each way automatically.
As other have stated, it takes us hours sometimes to go through and manually combine each and every order individually.
Please impliment before the holidays.
Greg from Boise commented
I combine orders every day of the week and Saturdays. Literally Mondays take me over an hour due to volume and its at least 30 mins on the slowest day.
Franco Bustamante Flash eSales commented
I combine orders on the Groupon platform for at least 15-20 orders a day. On a busy Monday with orders from the weekend I have to combine 100+ orders which kills alot of time. You have to click on the alerts, click on each name to view the multiple orders, and then you can combine. If you don't, Groupon hands you a chargeback because you sent out two shipments to the same person. Auto-combing would greatly improve our efficiency.
Jonathan Ahrens Jay's Outdoor Supply commented
If orders are combined with this automatic feature, the automation rules should be re-applied to the order. We have rules that treat multi-line orders differently than single-item orders.
joel hirsch julius young inc commented
Groupon requires multiple orders with the same ship to be combined, if they aren't you get a hefty chargeback per order, I use the combine orders everyday, on days when i have a lot of orders and i have to conbine 50-100 orders it can literally take me an hour to go through every order which is unacceptable, the best way to implement it is have an option of setting up auto combine by market place or order source, so i have the option of setting up that when an order comes in from Groupon it automatically combines it. at the very least if it can't be done that way i should have a Bulk combine option so if i select 50 orders and hit combine, all orders with the same ship to address should be combined with one click.
Ryan Clarke Cadres INC commented
Our issue is when the same customer makes 2 separate orders. While it may not happen extremly often it is frustrating when it does happen and we do not catch it. When this happens we usually do not catch it until it is too late and the orders are already shipped separately.
Just an idea of a solution to this problem would be an automatic pop up window that notifies the user that there appears to be 2 or more orders with the same shipping information. Such window could show a summary of the 2 orders and ask the user if they would like to combine those orders now. This would allow some human intervention to prevent the system from accidentally combining 2 orders that otherwise should not be combined but at the same time allow for easy and quick combination of the 2 orders.
IMO there is no reason NOT to automatically combine orders that have the same shipping address. It is very easy for my employees to miss the little notification in the top right each time they sign in as combining orders doesn't happen too often (maybe 7-10 times a week and we do 500 orders in a month). There are times that we do not want to combine orders, but in those cases we can just split the order.
An alternative to this is to simply make the notification easier to see. Perhaps adding a pop up box when ship station opens letting the user know that they might want to combine eligible orders.
Hey @Ryan, thanks for reaching out. We're still interested in hearing more about the business challenges here and are still researching what this might look like.
If you haven't added your challenges yet, please join the conversation.
Ryan Clarke Cadres INC commented
Any update on this?
Jeremy Farber Securis commented
Please provide more information regarding combined orders in the API data as well. The data you provide is minimal.
Robert Mierzejwski Brew Hardware LLC commented
The only time I don't want to combine orders is when they are for the exact same list of items for the same total amount. This is 99.9% chance that it was an unintentional duplication. The rule should be "if the orders are for different totals, auto combine". "If orders are for the exact same total, alert me before combining".
Matthew Zhou EconoSuperStore commented
Not sure why this isn't a feature already considering five years since its been requested.
People who sell via eBay have to do this with hundreds of orders every day because nobody uses the cart option.
There is also never a reason to not do this because it saves on shipping costs and they are going to the same address anyway.
Can we please hurry this up!
isaac abadi harvic international ltd commented
we really need this for groupon.....we need orders to be combined automatically based on the "parent id" that they provide. This is so integral and crucial to our business. We cannot manually combined hundreds of orders a day and we dont want to look for another shipping manager that is integrated with groupon that has that capability.
Tanga, ebay and amazon all have orders that come in combined but groupon doesnt .
We really need this!
Chris Pafiolis SweetLegs Clothing Inc commented
I would love to see orders abe to be combined! i know its possible, but does not work for woocommerce integration from what i understand. If you combine 2 orders they get merged > the problem is only one order technically gets shipped. > When our sync to the website occurs the second order stays open!
If there were a way to automatically take care of BOTH orders i would be in, would save us thousands if not tens of thousands! 4000 orders on black friday alone! tons to be combined!
Daniel T. (Warehouse 18) commented
@Admin - any update on this?
Matt Langan Bella Cuore Organic Beauty commented
This should be an optional option. I have never run into a customer placing duplicate orders and we process over 600 a month. The customer info and shipping address would have to match and also the shipping rate selected would have to match to have it automatically combined.