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Combine orders automatically

Auto combine feature for multi orders when they have the same shipping address.

368 votes
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ballabracelets shared this idea  ·   ·  Admin →
under review  ·  AdminShipStation (Product Owner, ShipStation) responded  · 

Thank you all for voting and commenting.

The product team is reviewing your request and you’ll hear from us once we have made a decision.

Some additional feedback we would love to hear:

How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location?

Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

Show previous admin responses (2)

97 comments

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  • sunil commented  · 

    We would like it have an autmation rul to combine orders for the same cusotmers

  • Brooke Tucker Sugar Dumplin' commented  · 

    PLEASE change this feature. We are wasting so much time combining orders each shipment. This month, we are having to look through over 1,600 orders to combine before shipment.

    It would be so great if they could automatically combine by order date when they transfer over to shipstation from the other platforms.

    We are going to have to switch to another provider if this is not fixed soon because we do not have the man power to combine that many orders anymore. It is such a waste of our valuable time.

  • ezmo4 commented  · 

    We combine orders every single day!
    Every morning we come into the office and must manually combine over 50 orders DAILY!
    On Mondays from the weekend orders we most of the time have over 300 orders to combine, and due to your old system we must do that manually which takes hours!. We are wasting precious time for no apparent reason,
    Please ShipStation we all would like for these orders to be AUTOMATICALLY combined.

    MAKE THIS HAPPEN ASAP !!!!!

    to be honest we are strongly considering changing providers to a system which provides this service

  • khilsgen7 commented  · 

    ** We combine orders daily but there are some that we do not wish to combine.
    I think it would be great to at least have this as an OPTIONAL preference -- And if we could enable it on a per store basis.

    Reason being, we will almost always combine orders for our eBay store but we do not always combine orders for our Amazon store because, technically, each Amazon order should have its own tracking number; so depending on the items/value, the orders often remain separate.

  • athsports commented  · 

    Having an alert box pop up on the top would help our fulfillment center out a lot. Right now they are missing the alerts in the top right.

  • Dan Mr commented  · 

    We have at least 10 orders to be combined every day. There is also this issue about combining order. We have 2 different shop on Ebay and if a buyer buys 1 item from each one of the shops, shipstation doesn't combine them even though orders are going to the same address.

  • guy aloni stick4me corp. commented  · 

    I would really like to get a button that can check immediately double names double emails or doubles addresses

    I hope your technical team can do something like that in the future so before I ship out many orders I don't have to go one by one and check out the names to see if I have double shipping to do

    When you have five orders it's very easy to spot

    But when you have 100 or more to make it difficult
    And I noticed that many time the program did not recognize double names

    Hope this will be something available in the near future

    guy

  • Chris Sytsma Dirt Cheap RC commented  · 

    We combine orders almost daily, mostly from our ebay sales. So probably about 5-10 times per week.

    We used to use XPS. What they did was nice, and was similar to the way ebay bulk shipper works. They would provide a notice at the top of the page that says "You have orders that can be combined". Clicking on that notice opened up a lightbox that would display all of the combinable orders. We could check off each ones individually and then press OK.

    So, a quick check for combinable orders, and then letting the user apply it would be ideal for all users I feel.

  • Marshall Getto KMG Imports commented  · 

    Hi guys. We are just not migrating our company, (and eventually nine sales channels) from ShippingEasy to ShipStation. This is a feature that we use on a near-daily basis in ShippingEasy. Essentially our order processing staff click "Combine Orders --> with Same Recipient". Usually at least saves us $5-$10 a day on postage, but more more in busier days. Then there is the additional savings on labor to package the orders. And a bit more in shipping supplies used to ship the orders.

    For our company we always combine orders that are going to the same location, but I guess there are times when that wouldn't make sense for other firms.

    I would consider this an important feature.

  • Junbo Wang commented  · 

    Dev team, combine shipping feature is a must have feature for any shipping platform. Almost all the shipping platforms I have used so far all have combine shipping features. Shipstation combine shipping feature is not robust as needed. Despite the high votes on this feature, I really want to reiterate some basic functional specs combine shipping feature need to include.
    1) Automatically group orders placed by the same customer with identical shipping address and display all orders in the sub grid view instead of just saying "multiple orders"
    2) After grouped, only prompt to users if combine shipping is desired, do not perform the actual combine systematically without user confirmation.
    3) Once combined by user, automatically combine sku and map the combined sku in preset fields on the shipping label. Currently, user can only manually map up to 3 sku to message 1-3 fields. This limits combinable orders count and sku are displayed at different section on the label, my guy kept missing orders because he did not see all the sku in one place.

  • Brady Freeman iShipment commented  · 

    I have to combined atleast 20 a day. it is extremely time consuming and this problem has only been recent.

  • Brooke Tucker Sugar Dumplin' commented  · 

    We have to combine order multiple times a month. We have a pre-sale model so we could sell 1,000 items in one sale.
    When we go to ship, we have to click the custom date range to select dates the orders were placed. They combine each persons order individually and it takes FOREVER!! It wastes so much of our time (hours) clicking the same thing over and over again. Not to mention the time wasted having to wait for the screen to reload after each order has been combined. This is my very least favorite thing about this program.
    If the purchases are made on the same day by the same person, I wish it would just automatically combine the order instead of having to do all the extra clicks and wait time.
    I would even be fine with picking the custom range date and then clicking a button to automatically combine all orders in that custom range.
    It just wastes so much of our time the way it is configured at the moment.

  • JDP#2 commented  · 

    How often do you combine orders each week?
    Everyday we combine orders at least once
    Are there times you do not want to combine orders even though they are going to the same location?
    There has only been a select few times when we do not want this to happen, in which case we simply use the split order feature. More often than not, we are combining orders.

    The badge icon in the top right notifying us that there is a duplicate order/address is hardly noticeable. Combining orders automatically should be a feature.

  • Matthew James commented  · 

    Are there times you do not want to combine orders even though they are going to the same location? NO. For those that answer yes, just make this feature optional.

    How often do you combine orders each week?
    Are there times you do not want to combine orders even though they are going to the same location? 8-10 times per day.

  • HobbiesDepotInc commented  · 

    The only instance where you cannot automatically combine orders would be Seller Fulfilled Prime orders. For whatever reason, Amazon wants one tracking number per order and if you try to combine them, you're unable to create a label in ShipStation.

  • Karter Au-Yeung EightCig LLC commented  · 

    We have to manually combine orders everyday mainly due to the same customer placing separate orders on the same day. On some occasions, we ship the orders out separately but we still refund the customer the additional shipping cost upon request as we recognize it is our responsibility as a company to recognize these shipments and go above and beyond for our customers

  • joel hirsch julius young inc commented  · 

    We combine orders every Day when orders come in from groupon, NO there is no instance where we do not want to combine, this is mandated by Groupon and is not optional, and again this is CRITICAL, iv'e been hit with thousands of dollars in charge backs by groupon for not combining orders.

  • Jeremy Farber Securis commented  · 

    @Admin - Any update on this? We need more information on this.

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