Combine orders automatically
Auto combine feature for multi orders when they have the same shipping address.
Thank you for this feedback. We will be considering more automation around splitting and combining shipments in our 2021 roadmap.
Auto-combining is a bit more technically intensive than auto-splitting as it requires certain data fields to be validated and matched, but we are definitely exploring how to accomplish this.
This reply is to robepp, since we aren't allowed to click reply on a persons original message anymore on here. Yeah, you're right. As previously mentioned, just look how many years they have been "reviewing" whether they should add this feature. They do make it sound like it's rocket science that takes decades of planning and web design to happen. Anyone with even basic website design experience knows better. That reason might have flown in the 90's when people were still new to how the internet works, but NOT today. This needs to happen immediately. There is absolutely no reason to not add this. They can make it so that it automatically combines orders and if you want to split them, of course, that should be able to be done too. You can have a choice whether you want orders automatically combined or not. I am betting 90% of users will choose the automatic option.
As others have said...this feature is a "no brainer" to add to Shipstation. I'm not sure what could be technically so complicated since Shipstation already has enough logic to flag duplicate orders. Why do I need to read the alert and press the button manually!?!? The excuses really don't make any sense.
Philip Cranford Cranford Design Works commented
Hi, eBay already does this in its bulk shipping option. You are costing me extra in unnecessary postage, plus a monthly subscription. I thought the goal was to reduce postage costs?!?
Customer puts 2 items in their cart from ebay. Purchase them at the same time. Them ship station creates 2 separate shipments? Why?!?
Even if the Automatic setting is not an option, Create a bulk merge option would be faster that would let you do this faster.
This is a must-have feature no doubt!
In the meantime, this is the automated solution that I built for our company. Anyone who can use it, please feel free to copy it for your business.
It has saved us countless hours.
Considering it's approaching 10 years since this feature was first requested, I think we can stop holding our breaths on this one. They make it sound complicated on their last response here from January. It's really not that complicated. There is a feature that can do it now if you do it manually. It ALREADY combines the fields.
So the html to do that is already there. It just needs to be changed to do is automatically. It's really not that complicated. And it for sure doesn't take 10 years worth of discussion to happen. We have always gotten canned responses on this.
They have done updates on the site many times since this feature was reqested that I know require a ton of design and html. Yet they make this sound like it's rocket science to get this one VERY small, yet very useful feature.
To this day, I sometimes forget to check for duplicate orders from the same person and print multiple labels. Just to go back after that and cancel one of the labels. It's a major pain. It gets tiring being given the same old answer of basically, we are thinking about it.
There have been features added because 1 person requested it. Countless features have been added that MAYBE 1 out of 100 users needs. Yet, we can't get this done when almost every seller will use it. Some daily, some not that often. I just don't get it.
Seth Hiatt commented
PLEASE add this feature already!!
I much needed feature that would make life for my customer service team way easier!
Can we please see this?
Dakota Bartell D.B.Collectibles commented
Do we have to say we'd pay a little more for this feature to get it done? Come on now. The code is clearly already written. We get alerts as to what orders can be combined, just add on the extra little bit of doing it for us. Please? I've been using Shipstaton for years now and I haven't ever gotten an update that was beneficial to me..
Kody Ahrens commented
What the heck! We need this too. Why is it taking so long?
Mainly because they don't care. As you can see by this thread, they have been "reviewing" this request since 2015. Lol. Just yesterday, after preparing two different shipments with two labels and shipping costs, I realized both were for the same customer. So I had to cancel one and ship them both together. I had to file for a refund on one of them. I didn't notice the same name. Thanks shipstation!!!
Why do we still have to do this manually? This automated functionality should be a no-brainer. There is already a job that highlights the orders possible to combine...but making the users go through them all manually one by one is ridiculous! Please prioritize this enhancement request!
Hemp Lively anocbd.com commented
I need this feature.
How often do you combine orders each week?
33% of my orders on another website i have use an upsell which is done after the main sale goes through which causes 2 transactions and 2 shipping orders to go to shipstation
Are there times you do not want to combine orders even though they are going to the same location?
Feel free to add any more information
An easy way to assist this is to be able to add a rule, such as if two orders happen within 15 minutes then ship to the same address if the shipping address is the same. or something like that.
Any news? Evidently not. Now, they are going in reverse actually. Before their most recent updates, you could print shipping labels with one click. Now, you have to go through a 4 or 5 step process to print labels. Great going shipstation. I guess you made some things so easy that you figured the only way to continue to change things in the name of "updating", that you are now making it harder and more time consuming to use the site.
Eli Coen Buff Inc commented
Any news here? this feature is URGENT!
Amazon sellers -- Seller Fulfilled Prime orders cannot be combined since there is no option to mark as shipped on the Seller Central page for these specific orders.
customer service The Comic Mint commented
we have thousands of orders in our shipstation currently. It would be extremely helpful to be able to hit a button, which would then scan the orders, finds all orders that are eligible to be combined (same exact name and shipping address.. same name but different address would NOT be eligible to be combined) and then shows you them as eligible to be combined. At this point you would have the option to manually unselect any orders you DONT want combined, and after that hit the combine button, at which point any order you did not de-select, would automatically be combined. We love the product, but are considering competitors products that have this option as we are tasked to do this manually way too often and it is time consuming and prone to errors.
Briana Luczak Rocks for the Spirit commented
Please incorporate a auto combine automation feature
Heather Fuqua Kittynaut commented
Is this a feature yet? I have a dedicated fanbase and I combine at least 5-10 orders per day average, but sometimes I do them in batches of 100+... I need this feature so badly