Share your challenges, collaborate with others, and let us hear you!

← Product Feedback & Fresh Ideas

Combine orders automatically

Auto combine feature for multi orders when they have the same shipping address.

365 votes
Vote
Sign in Sign in with ShipStation
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
ballabracelets shared this idea  ·   ·  Admin →
under review  ·  AdminShipStation (Product Owner, ShipStation) responded  · 

Thank you all for voting and commenting.

The product team is reviewing your request and you’ll hear from us once we have made a decision.

Some additional feedback we would love to hear:

How often do you combine orders each week?
Are there times you do not want to combine orders even though they are going to the same location?

Feel free to add any more information that will help us make an informed decision by commenting here in the forum!

Show previous admin responses (2)

97 comments

Sign in Sign in with ShipStation
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • OV-Support commented  · 

    Any update on this automation or rule?

  • Pflugs commented  · 

    We also combine all orders with the same address always. It would also be helpful to add combine and split to the publicly exposed API if the UI doesn't have it automated.

  • TaliLaifer commented  · 

    Please expose this in the order filter / automation rule editor.

    Then one could design a rule such that: If an order's address matches a different, unshipped order's address, you can have an option to combine them, or treat them separately (e.g. manual review, rather than auto-assigning to a warehouse)

  • Howard Cheng Just Mobile commented  · 

    Yes, there will be times when we do not want to combine orders even though they have the same shipping address. So it is best to make combine orders optional. But one this that is very important is to not let combined orders get lost. Right now, only the surviving order get its data intact, whereas the combined orders are all lost. But data like Order#, Invoice# are still very important and must remain searchable.

  • ehenshaw commented  · 

    We're offering a "shipping upgrade" during a post sale email campaign to get people to go to a premium 2 day over the free slower shipping. It would be great if we could create a rule to automatically merge an order with that sku in it into the customers most recent order. Really hope this can be a thing.

  • eddiemollymutt commented  · 

    What happened with this? I feel like this is a simple solution...there should be automation for this.

  • United Blue commented  · 

    Why is this feature still under review? Especially while your competitors have it?

  • EazyPeaches commented  · 

    I second the comment by Ezra Avidan Adir & EJD INC.. We have upwards of 1000 orders per day during the holiday season and it would be nice to have that feature like Auctane. In Auctane when orders were refreshed that Combing the Orders was he first thing that appeared in the new refresh screen. You had to approved combining before moving one. Truthfully when would you NOT combine an order. Seems like a no-brainer...

  • karenstack commented  · 

    Please make a way to combine orders automatically. It takes me so much time each month to combine over 3,000 orders.

  • Zach Jones NTG, LLC commented  · 

    We have to combine 200-500 orders everyday. And since the system has to refresh after each combine request, it takes a really long time to get all those done.

    Also there has NEVER been a time when we have not wanted to combine orders when applicable.

    Hope this feedback is helpful and an option to add this feature is created for those who desperately need it. Thanks

  • Rasiel Suarez Luciteria Science LLC commented  · 

    I'm going to second this feature request. Having to manuall sort through lists of customers to look for duplicate names and then manually combining them is a pain. Once I clicked on the wrong lines and combined two separate orders which, obviously, meant one customer didn't get the order and another getting some unexpected freebies!

  • Fonte Coffee Fonté Coffee Roaster commented  · 

    If a Customer has ordered within the same hour going to the same place, could it automate a rule where it would combine that order automatically.

  • Ezra Avidan Adir & EJD INC. commented  · 

    this would be an amazing feature and would definitely save us so much time. when we have over 1000 orders a day it takes us about 20 min to combine orders

  • magcommerce commented  · 

    Why is this feature not added yet? It seems like a no brainer. It is simple, just alert to combine orders or not to, or allow user to choose for "auto-combine no matter what" for those that do not want to (seems like would be very rare) then can opt out or choose not too at the point of the alert. Please add this feature

  • Dominic Del Debbio Protouch Marketing commented  · 

    This would really be helpful. Especially at a minimum for the store level. We have multiple avenues and although still a long shot we would get multiple orders accross product lines on the same day I would like to get the ability to combine orders from a store automatically. We do allot of upsel products so we have combined shipping all the time. Quit a pain the way it needs to be done. Even if there was a way to select and combine without doing each one separate

  • athsports commented  · 

    Any updates on this?

  • CovenantOps01 commented  · 

    My company is also very interested in the auto combining feature. Please consider updating your service!

← Previous 1 3 4 5

Product Feedback & Fresh Ideas: Order Management

Categories

Feedback and Knowledge Base

(thinking…)