Drop-down menu for customized customer notification emails
We ship orders to our customers, but also allow local customers to select "In-Store Pickup" if they don't want to have their order shipped. Shipstation only allows one email notification template to be sent to all of our customers, which creates confusion when someone who has selected "In-Store Pickup" receives a notification saying that their order has been shipped.
Is it possible to create a drop-down menu that allows businesses to select which notification email they'd like to send to their customers in this case?
Hi @Heather! Thank you for bringing this up. To send your customer a different email template, you can select a different email template from the order details window. For a visual, please refer to method #3 in this article: https://help.shipstation.com/hc/en-us/articles/205901188
For your pick up orders, I recommend making a new email template with the appropriate ready for pick up (or confirmation of pick up) message so you can manually change this on your pick up orders.
If you know beforehand which orders will need to be picked up, you can use automation rules to apply this new email template as well.
Please let us know here in the Product Feedback forum if you have more questions on this.
Shashiraj Shanbhag cumminsparts commented
This was very helpful. Thank you!