Allow Custom Shipping Method
Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.
Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507
Yes! Exactly, we also have those who walk in and buy, those who pre-order and Will Call, plus we do Installations of our products, and large orders go by common carrier or Freight. We have to add notes and keep checking as items are picked up, installed or freighted. We have to mark those as "SHIPPED" to close them out. But at that point, did they pick it up or did we install it. We have to read the entire order to see what and when things have been finished.
I'm adding my voice for a local pickup, including a field for the person who actually picked up the order. This has to be easy compared with writing glue code for shippers APIs.
Seems like (modest) masses have spoken on this.
We need the capability to ship things with various freight companies and would like the option to simply add them in as a 'custom option'. This post needs more votes!
Michael Sunarlim commented
We have one product that use custom freighting service for delivery. So it is absolutely required for us to be allow to set custom shipping method. Maybe where the shipping cost can be manually entered?
The trick is to use "Mark as Shipped.'
Go to the Orders tab and select the orders in question. Then choose "Mark as Shipped."
When you do that -- for one or several items --a "Mark as Shipped" dialog comes up. At the upper right you can select "Other" as carrier. This is the only place in Ship Station, I believe, where you can designate "other" for carrier.
We then print a separate batch of packing slips for these orders using our label printer. We use these instead of ship labels, attaching them to the outside of the packages. We then put those orders aside for the chosen delivery (or pickup) method.
Wheeler Wood Biscotti Goddess commented
New user looking for this feature - I signed up today and am trying to update a couple of local orders that were picked up from our warehouse.
According to the website, I should be able to specify an "Other Carrier" - https://shipstation.desk.com/customer/portal/articles/1137677-how-can-i-mark-an-order-as-shipped-if-i-don-t-ship-it-via-shipstation-?b_id=150
But when I try this, I get an error message saying "Invalid Carrier".
Why does this not work?
We have many customers in our local area who could potentially come by to pick up there orders. A "custom" or "local pickup" would be a great option.
Something really useful with be to add or customize a shipping method for companies that allow you to track packages just like UPS or Fedex or USPS but do not have integration modules for example: We ship sometimes via Southwest Air Cargo and we would love to be able to process the order trough shipstation by sending a tracking number that can be linkable to their page to be able to track it.
Name of Carrier: South West
Webtracking Link: www.swacargo.com/tracking/trackshipment
So that when order is processed you use that method enter a tracking number and voila!
email is sent to customer, if not possible to link trackin number at least the url of the carrier should appear on email so that customer can manually click and then track
I like that one too. Just hand delivered a package and figuring out what to do with the order...?
This would be nice! As we offer "local pickup" on our site for locals who want to buy our product and save on shipping costs! All we use internally is the packing slip, but it could become tedious for us to manually mark each one as shipped in SS, while printing out daily orders.
Yes, please! There definitely needs a "Pickup" or "Local Delivery" as a method to mark those items picked up by customers or direct delivered by the warehouse.