Allow Custom Shipping Method
Would like to be able to add a custom shipping method, for example Customer Pick Up, or Pallet Delivery.
Sometimes we also ship to a marketplace with shipping labels provided by the marketplace, however we'd still like to process the order through Ship Station, just not use our UPS/Fedex account, for example. At present there doesn't seem to be any way to override the shipping presets.
Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active. Being specific in how this would affect your workflow and how you’re currently doing it will help our product team to implement new features.
For now, as an alternate workflow suggestion, you could be marking these orders as shipped. You would want to set the carrier to “Other”, and then use the tracking field for your “Pickup” or “Pallet Delivery” custom message.
Here’s an article to go over marking orders as shipped in case its needed: https://help.shipstation.com/hc/en-us/articles/206640507
This is an absolute *NEED* for ShipStation if you do any type of Pick-Up and don't want to generate dummy labels.
It should function exactly like and other Shipping service (so you can select the Ship From location).
With Shopify multi-location, ShipStation not having this as an option basically nullifies automation we could be doing, and causes massive confusion with their proposed solution of generating a dummy label (we have to custom code a bunch of things to make sure the fake tracking number doesn't get to the customer).
This seems so simple. There's no shipping integration needed, it's all within ShipStation.
Dylan Rinaldi Mike's BIkes commented
We have orders inside of ShipStation that we want to fu-fill without creating a shipping label (for Pickup In-Store). I believe a custom shipping method would allow us to select the "Ship from Location" before it marks it as as shipped. This like a feature ShipStation should be working on because buy online pickup in store is very common and required to survive in Retail. Right now the only way of processing an order for pickup in store is to select the order and "mark as shipped" This completes the sale but doesn't allow us to select the store it get fulfilled from which creates a sales and inventory discrepancy. This is a huge issue for users who are using ShipStation with Shopify Multi-location.
This would be a great option
C Compton The Whiskey Ice Co. commented
Suprised this is still under review. It would really help businesses who provide alternative shipping methods to the "main" carriers and it would reduce workflow times because the workaround is at least 2 manual steps, if not three compared to the "standard" ship methods that can be automatically populated. Hopefully, this will be considered important enough soon since it has been a request here since 2013. Thanks
Joan Mattson commented
We have lots of pickup orders at various locations and would like to handle everything in ShipStation but there is no way to set custom carriers and packages and assign them to those orders which would be extremely helpful.
Darren Plehn Case Club commented
Any update on this? Seems like an easy software upgrade & considering there is still no solution since 2012, it makes me suspect there is a hidden reason this feature does not exist.
Warehouse Bergman Incentives commented
adding to the list for the need to create a label for local courier, pickup or other custom shipper that is not integrated. We use DTrac for our internal couriers but marking shipped doesn't create a seamless process. Love to print a label that indicates the appropriate custom method rather than just marking shipped and not printing the label.
Ken Livesay Goldeneye, Inc commented
This is exactly what we need. Marking orders "as shipped" excludes the order details (qtys, products, etc) from being included in reports or even exports, so it's unsatisfactory. We also have local pick-ups and even hand deliveries to customers near-by and those are lost from any reporting. Work-around is to create a label with a SS carrier and then not use it. It's lousy, but at least you can get the data included in reports.
This seems like basic, core functionality. You should really provide a way to print a basic from/to mailing label with a choice of "other" for the carrier.
You may not be aware of this, but you are not currently partnering with EVERY SINGLE carrier and delivery method that companies use to get their product to their customer. Yet many companies have made SS a core part of their order processing workflow. The inability to handle some percentage of orders for companies that use carriers and methods you don't support is a flaw in your service that could be easily remedied by simply providing an "other" carrier and letting us print a generic label.
It's pretty hard to believe that this issue has been sitting in here un-addressed for (at this point) over five years.
Wade Ehlers Driveshaft Parts commented
hello, yes please we need this as well. i have already contacted SS support about this. im glad we are not the only ones.
HEATHER AGOSTA JASMINE PEARL TEA COMPANY commented
This feature would be great.
I would simply suggest that there is an option to create our own carriers on the carriers list. Like "Local Delivery" or "Will Call". It is really that simple.
It would be helpful to be able to manually manage the details status of the delivery by setting it to "Awaiting Pickup", "In-transit", or "Delivered". The key would be managing these types of "shipments" through the same steps as the other carriers in Shipstation (unlike the solution suggested above).
The workaround suggested above keeps orders that have been marked "shipped" by carrier "other" in a sort of limbo. All orders, whether delivered by a major carrier or a local delivery person, should be viewable and managed in one place. That is how business works in the real world, and ShipStation should reflect that.
William Byma Big Love Ball commented
How is this still not being handled after 5 years and lots of votes? I'll add my voice to the mix. Local delivery and pickup is incredibly common. We need to be able to print labels with name and address but not connected to a carrier. I would say this should be considered a basic function and a pretty big shortcoming of ShipStation.
James Moore Ideal Calibrations commented
Hey guys, I'd just like to add on that we do a lot of customer pick up orders here, and I'd really like an easier way to keep these shipments within the ShipStation workflow. "Custom Shipping Method" just printing a label with the customer information and order number would be enough for me. I don't need anything super fancy, but I understand where the other users are coming from. For my +1, I'd like a way of marking that "Custom Shipping Method" as being actually picked up, but I think I can handle that internally.
Marc Forest Business Card Express commented
We're a high-volume printer that ships 100+ packages a day. Having the ability to add local carriers is an essential part of our shipping process. We'd LOVE to see this option added.
Robin Pearce Cycles Galleria commented
I'd just like to be able to have an "Other" shipping option I could use for customer pickups (click and collect). Even a shipping option called "Click and Collect" - it would save time and make my workflow even better.
Currently I can only manage this with "Mark as Shipped" - "Other" rather than a dedicated, easy, automated solution.
We ship a fair amount of LTL Freight shipments and it would be great to be able to select "Other" or "Custom" and be able to put in the name of the Freight or Courier company.
As well perhaps a link to their tracking page would be useful.
And also perhaps an option for an address for hold for pick up orders.
Also, of course, it would be handy to have some of the Custom shippers saved to save on pasting/typing in subsequent orders.
Yes, customer pickup is an obvious one (we currently use Other and then enter PICKUP as the tracking number). Further to this, Australia Post also offers discounted 3kg and 5kg satchels which we use heavily. We don't need Shipstation to generate a configured/paid label for us, just a dumb text label for us to stick onto the satchel.
Having a custom shipping method that allows us to handle the "other" 25% of orders that don;t need paid labels generated by ShipStation would mean the software is a complete solution.
Aaron Johnston Hook & Loom Rug Company commented
If you're not supporting LTL freight shipments, we at least need to have this!
We save a lot of money by using an upper midwest shipper called Spee-Dee. We need to be able to set up and choose this as a custom shipping method. The workout is way too much work.
Thank you for the comments! As you may already know, we've just released our inventory management feature that helps you track your products to get ship done! This has taken a lot of time and effort to develop and we're still looking to do more. That being said, we're more free to research other ideas presented in the forum like this, but we're also still busy enough (with inventory improvements) that we still need time to prioritize ideas.
@TypeAFinance - What kinds of questions are you looking to answer with a "pickup" type of report? To help with this, you can create a "Pick up order" tag, filter your orders, and then export the filtered orders with a custom format. Understandably, this may not be feasible for all types of situations but if you need this information sooner rather than later, this would be one way to do it.