ShipStation automatically emails a Delivery Exception notification
It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful!
This would be a HUGE time saver and great peace of mind for us and the customers, plus potentially save us some customer service headaches along the way.
CMS1
shared this idea
16 comments
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John Evons Dream Again, LLC
commented
Absolutely essential to my business.
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midwestmotor
commented
A feature that alerts us to packages that are not delivered within a certain time frame would be excellent! Help us get out in front of the issue rather than receiving a nasty phone call from a customer. Please Please!!!
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RockStar CSR Horton & Horton Printing
commented
Yes, please add this feature and ASAP! This has been an ongoing issue since we adopted ShipStation. btw - We love the software!
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joesager
commented
This would help us manage our marketplace metrics. In particular our SFP metrics. As we'd be able to tell customers of issues with time-sensitive orders. We'd be able to let Amazon know on orders that were affected by an exception. We could also refine our decisions in choosing signatures on orders for SFP.
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Matthew Olian Grateful Glass
commented
Please please consider implementing this functionality! I ship memorial jewelry and ashes so I need to obsessively check my shipments to make sure there are no delivery exceptions... It would be a huge time save to have emails automatically sent out to my customers (or even just an alert of the delivery exception on shipstation so I can pick up on these situations before too much time has passed). It seems like this is a standard notification option on the usps website, so why not just include it into shipstation as well?
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zoeharrison
commented
Yes! We need this! Our deliveries are time sensitive and the sooner we know about issues the better we can support our customers. I agree also with Alex; if a shipping label was made a few days ago and still isn't scanned into the system I would really like an alert. All too often USPS completely loses our boxes and they are never scanned.
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steve
commented
I'm a little shocked this isn't a basic feature/functionality. ShipStation already has a queue for shipments that reach exception status, I just want(NEED) the ability to have this trigger an email notification to members of my team so they can investigate and get out in front of the problem.
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Dan Mueller SWINGRAIL
commented
It would be HUGE if we could simply have some type of "red flag" notification appear on our dashboard when a delivery exception occurs
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LeeGFUSA
commented
YES! Please enable all the email notifications that FedEx provides!
...Including
Delivery Exception
AND
Delivery Imminent (or is it called Expected Delivery? Anyway, it's in FedEx ShipManager. If it's there, shouldn't SS have it?)We competing with Amazon out here. Help us out, please!
- Lee Harper
Gourmet Foods USA
Texas Lone Star Tamales (888) 825-4113
The Texas Steak Warehouse (888) 825-4162
Dry Ice Packs (888) 825-4112 -
Alex S.
commented
In addition, I'd love to see a notification if 2 or 3 days have passed since the label was printed and it has not shown up in the USPS tracking system - I've been seeing more and more trouble with trucks picking up my packages, then leaving them on the truck or somewhere for up to 10 days before finally scanning them into the system and moving them along.
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Chelsea Howell 365 Printing
commented
This seems like a no-brainer and has been requested several times - looking through feedback portal. You are already collecting this data via the Delivery Exceptions portal in the Shipment module. Just trigger an automated notification once the data point is added to the Delivery Exceptions list.
If this is too much dev work... how about adding the ability to making deliver reports via email ona schedule. For example, have the "Delivery Exception Report" send every morning or EOB.
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sellerstaff
commented
The customer needs to have an email when the package was at least "attempted delivery" and "ready for pick up."
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JOHNNY CERINI CERINI COFFEE
commented
This should already be an option. We had this feature 10 years ago with another solution. Fedex notifications, and ups notifications are much more accurate than the ship station notifications.
It's important that customer know their packages will be delivered and have been delivered. -
Charles Rosario Porter Road
commented
Alert customers when packages are delayed due to Severe Weather or for any other reason the package might be delayed for delivery.
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Tom Wilcox Ansonia Wines
commented
FedEx sends me an email notification when there's an delivery exception (customer not home, package damaged, etc). It's a bit odd that this isn't an option from ShipStation.
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ARC Reef ARC Reef
commented
Great idea, but I don't think SS is too keen on anything involving late shipment notifications or delivery exceptions. Every feedback involving it has always been scraped regardless of how many people voted for it, nonetheless once again i'm voting for the idea. Our deliveries are also time sensitive and we NEED to know when a package is lost or late, fingers crossed again that one day SS listens and we gain this MUCH needed feature.