ShipStation automatically emails a Delivery Exception notification

It would be great for ShipStation to send an email whenever the status of an open shipment changes to "Delivery Exception" or another undeliverable status. This would eliminate the need to manually check the delivery status or retroactively dealing with an upset customer contacting us because an order hasn't shown up. It would also allow the customer see immediately that there is an issue with shipment and perhaps troubleshoot it on his/her own. Our packages are also time sensitive so figuring out why a package can't be delivered as fast as possible would be helpful!

This would be a HUGE time saver and great peace of mind for us and the customers, plus potentially save us some customer service headaches along the way.

44 votes

CMS1 shared this idea · August 22, 2017 · Admin →

8 comments

LeeGFUSA commented · May 17, 2018 20:11

YES! Please enable all the email notifications that FedEx provides!
...Including
Delivery Exception
AND
Delivery Imminent (or is it called Expected Delivery? Anyway, it's in FedEx ShipManager. If it's there, shouldn't SS have it?)

We competing with Amazon out here. Help us out, please!

- Lee Harper
Gourmet Foods USA
Texas Lone Star Tamales (888) 825-4113
The Texas Steak Warehouse (888) 825-4162
Dry Ice Packs (888) 825-4112
Alex S. commented · April 24, 2018 23:10

In addition, I'd love to see a notification if 2 or 3 days have passed since the label was printed and it has not shown up in the USPS tracking system - I've been seeing more and more trouble with trucks picking up my packages, then leaving them on the truck or somewhere for up to 10 days before finally scanning them into the system and moving them along.
Chelsea Howell 365 Printing commented · March 27, 2018 14:28

This seems like a no-brainer and has been requested several times - looking through feedback portal. You are already collecting this data via the Delivery Exceptions portal in the Shipment module. Just trigger an automated notification once the data point is added to the Delivery Exceptions list.

If this is too much dev work... how about adding the ability to making deliver reports via email ona schedule. For example, have the "Delivery Exception Report" send every morning or EOB.
sellerstaff commented · March 08, 2018 06:58

The customer needs to have an email when the package was at least "attempted delivery" and "ready for pick up."
JOHNNY CERINI CERINI COFFEE commented · February 20, 2018 09:13

This should already be an option. We had this feature 10 years ago with another solution. Fedex notifications, and ups notifications are much more accurate than the ship station notifications.

It's important that customer know their packages will be delivered and have been delivered.
Charles Rosario Porter Road commented · February 07, 2018 09:47

Alert customers when packages are delayed due to Severe Weather or for any other reason the package might be delayed for delivery.
Tom Wilcox Ansonia Wines commented · January 03, 2018 13:59

FedEx sends me an email notification when there's an delivery exception (customer not home, package damaged, etc). It's a bit odd that this isn't an option from ShipStation.
ARC Reef ARC Reef commented · August 26, 2017 21:39

Great idea, but I don't think SS is too keen on anything involving late shipment notifications or delivery exceptions. Every feedback involving it has always been scraped regardless of how many people voted for it, nonetheless once again i'm voting for the idea. Our deliveries are also time sensitive and we NEED to know when a package is lost or late, fingers crossed again that one day SS listens and we gain this MUCH needed feature.