Share your challenges, collaborate with others, and let us hear you!

← Product Feedback & Fresh Ideas

Add decimals to automated weight adjustments

We ship mostly with USPS first class and use light poly envelopes to ship items out which weigh .5oz-2oz. ShipStation allows you to have products to the tenth decimal, but when we use the automation features to add the dunnage factor of a .3oz envelope, we can only do whole numbers. This actually does make a difference in high volume/low profit businesses where a bump in first class price can make all the difference.

93 votes
Vote
Sign in Sign in with ShipStation
Signed in as (Sign out)
Close
Close
You have left! (?) (thinking…)
unlimitedwares shared this idea  ·   ·  Admin →

29 comments

Sign in Sign in with ShipStation
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • brettcoppolo commented  · 

    I support this feature and actually require this for my workflow. We've been using ShipStation for several years and we're looking to begin offering First Class Mail which has limits on weight. One example that I hope will sway the decision to implement this soon would be the following:

    Customer has 11.4 oz. of products in their order. Our store has the ability to add 1.4 oz. to the total order weight to account for packaging. Total adjusted order weight = 12.8 oz..

    ShipStation integration ONLY accounts for the weight(s) of specific items on an order. This has been verified by checking the integration files with our store. So when the order gets imported into ShipStation, the order total weight shows as 11.4 oz..

    With automation rules in ShipStation, we're limited to adjusting weight by whole oz.. We NEED to be able to add 1.4 oz but are forced to add 1 or 2 oz instead. Only adding 1 oz. would be insufficient so we have to go higher. Here we have an order at 11.4 oz that IS eligible for USPS First Class Mail, but since we're forced to add 2 oz instead of the actual packaging weight (1.4 oz), its new weight is 13.4 oz. which is outside of the limits for USPS First Class Mail.

    I really hope this feature can be implemented quickly because our customers are asking for cheaper shipping options than Priority Mail and we have to accommodate our customers to the best of our ability.

  • Ryan James commented  · 

    Absolutely imperative that this gets done. This ticket is over 6 years old now. It seems like it has gone on long enough and changes need to be made asap as this has gained a lot of traction lately.

  • joesager commented  · 

    "This is absolutely crucial for FedEx One Rate padded pak dimensions."

    This comment above is what I'm referring to.

    Especially when coupled with the fact that SFP orders shipping with FedEx One Rate shipping, Amazon will only accept EXACT dimensions for us when creating a shipping label in ShipStation.

    For example, when I try to do a bulk action or create an automation rule respectively, when I enter in the dimensions it won't let me put in a period or rather a "." So when I enter in Pak 1 dimensions of 10.25 x 12.75 x .5 it appears this way 1025 x 1275 x 5. Meaning I then have to manually update all the orders that are SFP orders shipping with One Rate shipping. If my computer is slow that day (today it was) this is extremely annoying.

    These are the current dimensions supported by Amazon. I'm going to write this out in It's entirety as I want to indicate how important this is for my time savings going forward.

    Envelope 1 9.50" x 9.50" x 0.50"
    Envelope 2 9.50" x 15.50" x 0.50"
    Pak 1 10.25" x 12.75" x 0.50"
    Pak 2 12.00" x 15.50" x 0.50"
    Pak 3 11.75" x 14.75" x 0.50"
    Pak 4 10.00" x 14.50" x 0.50"
    Small Box 1 10.88" x 1.50" x 12.38"
    Small Box 2 9.75" x 2.63" x 11.25"
    Medium Box 1 11.50" x 2.38" x 13.25"
    Medium Box 2 8.75" x 4.38" x 11.25"
    Large Box 1 12.38" x 3.00" x 17.50"
    Large Box 2 8.75" x 7.75" x 11.25"
    Extra Large Box 1 11.88" x 10.75" x 11.00"
    Extra Large Box 2 15.75" x 14.13" x 6.00"
    FedEx Tube 6.00" x 6.00" x 38.00"

    Please make this change, now the biggest marketplace Amazon only accepts exact dimensions up to the decimal point on these types of orders. So now after you have waited 2017 days to make this change since July 23rd, 2012 there is actually an integration that only accepts an exact dimensions.

    I think now is the time to make this change... Please, thanks.

    -Joe

  • EJM commented  · 

    This is absolutely crucial for FedEx One Rate padded pak dimensions.

  • duckhorn commented  · 

    I would LOVE this! As it is now, we have to manually add .5 oz to every order that needs it. Very time consuming! Thanks for considering this!

  • michaelylu commented  · 

    Why in the world has this not been added. Are you kidding me? A feature that already exists in your system elsewhere should be an extremely easy addition especially when it's extremely vital to a majority of your customers.

  • djo23 commented  · 

    Please get this added soon. If you put something into automation, it should operate the same as it does for a manual order. We should be able to duplicate what we can do there, otherwise it defeats the purpose of having it in automation.

  • Doug McIntosh Love Your Pets commented  · 

    Is this still on your radar? It has been a long time since you have been made aware of this and nothing has changed. We are trying to use your service, but can't until you allow these decimal settings for your package rules. We are a high volume low margin business that uses USPS.

  • Jamey Pringle Milo Wifi commented  · 

    This is needed ASAP. We can use decimal values when defining package dimensions (settings > packages) but cannot use them when creating an automation rule. It is or should be the same functionality. Having ShipStation customers go up a .5 decimal value with package dimensions results in more cost for us. Also, most ShipStation customers have a lot of orders coming in and to have to manually change the package field under Shipping Info for each order is not efficient at all.This is a major drawback and makes me consider other shipping tools.

  • StickerTalk, LLC. commented  · 

    This is very important to us as well. We ship over 60,000 packages per year. 90% of those orders use the same packaging. The envelope weighs .9 oz and our products have varying weights from .3 oz to 1.2 oz. Since we have to enter whole numbers, we can easily overpay when we ship multiple items.So we weigh every package. If the software would add the package weight and product weight correctly, we would not need to verify the weight of every package and save a lot of time and money.

  • Richard Winters Nexus Web Solutions LLC commented  · 

    Any idea on this? In the computer world I know things are complicated, but isn't this just changing data type from int to float? Professional developers should be able to do this pretty easily I would think..? This costs me many hours a month not have automatic.

  • Viktor Grabovskyy commented  · 

    Updates? Three and a half years later for a basic "feature"...?

  • Ruben Lopez commented  · 

    Why does this not exist yet? This is insane.

  • Thomas Patterson I A B | M F G. commented  · 

    I need the ability to be able to create an automation rule to include the weight of an envelope and/or packaging .05 a decimal place would be great. Currently, my shipments are over weight and I have to pay more to have it automated since I have to add one full additional ounce to every order to account for packaging.

  • Viktor Grabovskyy commented  · 

    This is incredibly crucial for companies that need to ship products in batches - we often need to include a marketing insert to a specific subset of customers and as written below, when we talk about high-volume, extra shipping cost induced can significantly add up(especially when a folded letter weighs far less than an ounce).

    Furthermore, when shipping with Canada Post through our Canadian account, their weight thresholds aren't tied to ounces, so the ability to precisely adjust order weight is incredibly crucial.

  • Michael Davis WholesaleGiftsNow.com commented  · 

    I ship a lot of small items and need the ability to be able to create an automation rule to include the weight of an envelope (i.e. - 0.4 ounces) and/or packaging. Currently, my shipments are over weight since I have to add one full additional ounce to every order to account for packaging.

  • AdminShipStation (Product Owner, ShipStation) commented  · 

    @United States Fellhoelter KnifeWerks LLC – Thanks for commenting! We read feedback daily and use it to help us prioritize fixes and new features. Our developer team has been made aware of this limitation in automation rules. We’ll be sure to update you here once we have news.

  • United States Fellhoelter KnifeWerks LLC commented  · 

    Every single thing this software is designed to do, including it's very name, has to do with shipping.
    Why on earth can we not define the weight of our packaging?
    Every single package shipment made via this service requires this weight to be known...
    I have been paying what, $45 a month, each and every month now, for 3 years.
    I guess it's time for me to see what other companies are out there, since ShipStation doesn't seem to care about this issue.

  • Fantasyland commented  · 

    I like shipstation, I think you'll find they are VERY frustratingly slow on implementing some common sense things like this. We haven't even been able to get them to come up with a good way to automatically combine orders from the same customer even though it would benefit 80% of sellers or more. Yet they work on implementing things that I'm sure don't benefit more than 1% of sellers. Go figure, lol.

    Things like this decimal point situation, shouldn't take more than an hour or two of their web designers time, but it gets treated like it's an overwhelmingly large thing to get done.

← Previous 1

Product Feedback & Fresh Ideas: Order Management

Categories

Feedback and Knowledge Base

(thinking…)