Allow users to select orders in a list and bulk email those customers
We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails if we could easily message to these people on a regular basis while they are waiting on their order to ship.
Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.
The product team will review your request and you’ll hear from us once we have made a decision.
Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.
@rachel, We have not yet made a decision on such an idea.
Currently, it is possible to send an email at the time of an order's import into ShipStation, upon the shipment and delivery notifications going out, and they can be resent by clicking "Resend Confirmation(s)".
Continue giving us workflow-related reasons that you guys would like to see this feature added as it would relate to notifying a customer of an existing shipment that is being delivered.
ShipStation Admin, any word on a decision? We could really, really, really, really use this feature! It would make it so much easier (that is, possible) to send customers updates on the production status/progress of their order. Certainly it can't be that difficult to add??
Any update on an anticipated availability date on this? It's been almost 4 years since the idea was first posted.......
we cannot wait for this feature....it's an absolute must. we make our products to order and being able to notify customers automatically of their place in that process would be invaluable.
We manufacture the products we sell, so having the ability to send bulk emails to batches of orders would allow us to provide updates to our customers on the status of their order, without having to spend all day to do it.
PLEASE add "send email" to the drop down list under "other actions" and allow us to select one of our email templates for the email.
Thank you in advance!!!
@ShipStation - Thanks for the tip. I did end up exporting the Raw Data to be able to send a mail merge in Outlook. :) But it'd be a lot easier to not have to do that, and i'd also have the history of having sent those emails to those customers in ShipStation.
Thanks for all of these great examples! If you haven't yet, please do add your business examples and challenges here to help us understand the full picture of how you and other users would benefit.
@LifeSpa Shipping Dept LifeSpa - Reprocessing Automation Rules also don't run to re-send emails. Here's some more info on what it does: https://help.shipstation.com/hc/en-us/articles/205899938
You can obtain your customers' emails by exporting the "Raw Data" from the Insights page under Reports. You may benefit most from the "Orders" Raw Export. This may only require light spreadsheet use--a filter to isolate your orders only with your 3.0 books. Understandably, this may not be feasible to do daily or often but I hope it's something you can do today while we research this further.
Just had a situation come up- we're releasing a 4.0 version of a book, and want to send an email offering a free ebook version of 4.0 to all customers that bought 3.0 in the last month, to eliminate any discontent in missing the new version.
I've tagged all the customers but I can't do an automation rule and "reprocess automation rules" because these are all shipped orders not "open" orders.
Agree - and if we can send shipping confirmations AND now delivery confirmations - why can't we email customers about other things like order status? We offer nearly all custom products and it would be brilliant to use SS to update customers as their order moves through our production process. How do we do it now? We ALSO use, sync and pay for ShipWorks - it easily emails customers status - but wow. Two shipping services - one only for email? Exporting and emailing through a mail merge isn't a productive way of doing things. The emails are already stored in SS and we are already emailing automatically.....
This would also be very convenient for backordered products. There's often this window between when a product gets setup as backordered with an automation rule notifying them of the delay and which orders already missed that window. Sometimes hitting the refresh automation rules to all open orders will do it, but sometimes I don't have the automation rules and filtering setup in a way that works like that.
It would be a lot less time consuming to be able to select all 10 people affected and send them an email thru SS, instead of exporting the list, as many people have stated here already.
Colin Cooper, EDGE Geo Supply commented
I needed to send emails to all 70+ of my open orders due to a delay of product arrival from a manufacturing error. I accomplished this today by exporting all of my orders to Excel, and blind copying a single email to all of my customers.
The issue with this is I lose personalized emails that are normally sent through SS, such as automated shipping confirmations, and I don't have the man power to send 50-75 personalized emails one-by-one.
This should be simple to add to SS, so I'm not sure why it's taken over 3 years to implement... If bogging down the servers is an issue, place a limit on emails allowed per day/week based on membership packages.
Owner, Skinny Teatox Inc. commented
Sometimes we have several customers whose address failed US address verification. While some we can correct ourselves, other times we need to e-mail the customers. Allowing us to select these orders and e-mail them via ship-station would be very helpful and much more efficient then having to send multiple e-ails.
I don't think your suggestion regarding raw orders would work where you only need to e-mail SOME customers about a delay to their order (e.g. where only one SKU is back-ordered).
Is the reason this hasn't been implemented that you don't want Shipstation mails servers being bogged down with promotional e-mails? If so, could always consider limiting the number of these e-mails sent by membership package...
Thanks for your updates, everyone! If you have any more anecdotes or examples of times when you need to update a group of customers, please let us hear it! We read your feedback daily and use it to help us shape features!
@Casey - If you go to Insights > Reports > Raw Data Exports > Orders you'll be able to see a report of all the information regarding your orders which will include your buyer's email address for you to use as you please. Feel free to chat in with us if you'd like more info on the reports, exports, or anything else :)
Casey Thong 1 Shirt commented
PLEASE add this! I need to email 1600 people that their product is delayed and I simply CANNOT open every order and click on every email address! It's just not feasible! Just generating a list of email addresses would be sufficient, if I could filter the orders affected and generate a list of all their email addresses so I could BCC them all. I can't imagine why this isn't already a thing, since clearly it's been being requested since July 2012.
Robert Mierzejwski Brew Hardware LLC commented
Yes! Why didn't I think of it? When I email customers I have to type in a subject line that contains the relevant order number so I can make decisions upon reply. Just having ss populate this would be a huge time saver.
David Lopez Pomade Club commented
i would love this. i stopped doing pre-orders on items that are on their way to my warehouse because if the delivery is delayed, i would get tons of emails from customers asking whats when we will ship. this idea will allow us to get more sales sooner.
Lots of users and I have actually already voted on a similar feature-request here: http://support.shipstation.com/forums/126593-request-a-new-shipstation-feature/suggestions/2982964-allow-users-to-select-orders-in-a-list-and-bulk-em
We would definitely love the ability to manually send customers emails from ShipStation. We're a made-to-order business, so it would be nice to send customers delay notices.
It would also be nice if this worked with the automation features, so we could automatically send an email to customers after their order is X days old. This currently does not work because the automation rules only get applied on import, and it's impossible for an order to be imported that is more than 0 days old, so the rule never gets applied.
Avi Rubin Iron Lion Soap commented
Is this feature available yet?
Anthony Eusebio Lighthouse Components commented
Hello, I talked with Greg S. regarding Ship Station automatically sending out emails for any cancel/void type shipments. I was told I would have to manually check off the cancel/void as sent, and modify an email template to send out to customer that the order was cancelled.
I'd like this option to be added. "Email receipt when an order is cancelled/voided."
YES YES YES! This feature seems like a no-brainer. ShipStation users need a way to bulk update customers on the status of their orders. There is currently no way to do this in our selling platform.