Allow users to select orders in a list and bulk email those customers
We do a lot of presales on shirts that can't be shipped right away when sold. It would be nice if we could select orders from any list of orders and send an email to those customers. It would just be another action at the top of an order table like hold until, mark as shipped, etc. It would open a dialog that would allow us to put in a subject and a body for an email to update the customers about the status of the items they have ordered. This would cut down on a LOT of support emails if we could easily message to these people on a regular basis while they are waiting on their order to ship.
Thank you for your feedback, we are actively reviewing this feature and appreciate all of your comment and votes.
The product team will review your request and you’ll hear from us once we have made a decision.
Please continue to share your ideas and additional information about how you’d use this “bulk email” feature by posting here in the forum.
Yes, yes, yes. We would like to use EMAIL TEMPLATE feature of ShipStation for this request, so we can select/check the order, push email button (perhaps next to Hold or Cancel button), select an email template, and send. Even sending template emails to one customer at a time would save much time.
Agreed dcheckler.. but from a standard email server one can only send to around 100 emails at a time and often there is a daily limit of 500 or so. A lot of times.. like right now.. I will have 200+ orders waiting on product. I don't want to have to manually split up those emails. Maybe mailchimp integration? That would work for me.
A variation on this, or option, would be to copy the email addresses for the selected people to the clipboard (separated by semicolons). Therefore the email could be sent from an email client rather than ShipStation servers.
I have a product that will ship a few days late, it would be great if I could send an email to all customers that ordered this product and are awaiting shipment.
Additionally, I would like to give them a refund on shipping cost. It would be great to have that feature as well.