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Include both Billing Address and Shipping Address when d/l 'ing orders

Include all relevant data when downloading order info. Often times I need to contact the person who purchased the products and as it works now I would have to go back to the shopping cart to get that info slowing the process.

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Maskcraft shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Robert Mierzejwski Brew Hardware LLC commented  ·   ·  Flag as inappropriate

    As a long time customer of Shipstation, I'm personally insulted that this simple feature has gotten no light of day in almost 10 years. We are CONSTANTLY bombarded with credit card fraud with a billing address in one state and the shipping address at some freight forwarder location in Texas or Miami. We would catch 100% of this fraud simply by having the billing and shipping address show up in shipstation (and optionally on the packing list). There is no good reason why you can't make this happen and you will save your customer's thousands of dollars on fraud each year.

  • Phil Richman Plumbing Mall.com commented  ·   ·  Flag as inappropriate

    I ran across this thread while I was searching for how to get the full billing address from the API. I assumed it was a mapping issue, but it appears that even though the fields are included with the download (from the API) they are empty. I am writing a new program to process our orders, and I am trying to build fraud flagging into my invoicing system. Having both addresses to compare is crucial to that effort. Has there been any progress on being able to get both addresses into the API downloads?

  • Sam Harry Survival Supplies commented  ·   ·  Flag as inappropriate

    Too funny! All of these complaints and nothing. It really is an easy feature to add. Would like to know the reason this is not included. Should have the option to show or not show the billing address. It is imperative for fraud lookup as well.

  • drewzh commented  ·   ·  Flag as inappropriate

    3.5 years later and no update :( This would improve our workflow tremendously (and apparently many other too!).

  • Sean Williams Discount commented  ·   ·  Flag as inappropriate

    I'm having the issue on woo commerce where a customer will place a order via a Buy now Pay later option and they only leave there billing address. This does not import to ship station as it only recognises it as a billing address and not a shipping address!

  • William Frazier Mr commented  ·   ·  Flag as inappropriate

    No votes left but please add we send a lot of gifts out for people and the calls we get asking who was this from taking up a lot of time.

  • Jesse Sharron PhotonMD commented  ·   ·  Flag as inappropriate

    what is the status of this? Integrating ShipStation with QuickBooks to create customers and sales receipts is less than optimal when customer billing information isn't populating in ShipStation from sales channels (such as WooCommerce)

  • AdminShipStation (Product Owner, ShipStation) commented  ·   ·  Flag as inappropriate

    Hi everyone thank you for checking in on this. We are still interested in this idea and are looking to prioritize it. We want to keep this idea open so other users can comment and add their votes in the meantime. We'll let you know here when we have an update.

  • Priyank Srivastava Pw commented  ·   ·  Flag as inappropriate

    This is very critical and is now a showstopper for us.
    Please see the response that we get from shipstation when getting details about an order.
    BillTo fields are empty even though customer has entered different billing address than shipping address.
    Please look into this on priority.

    "billTo": {
    "name": "Anuj Dubey",
    "company": null,
    "street1": null,
    "street2": null,
    "street3": null,
    "city": null,
    "state": null,
    "postalCode": null,
    "country": null,
    "phone": null,
    "residential": null,
    "addressVerified": null
    }

  • ultrar8 commented  ·   ·  Flag as inappropriate

    Yes, agreed. We need this to be available for importing orders into our system correctly. PLEEEEEEASE make it available!

  • Richard Winters Nexus Web Solutions LLC commented  ·   ·  Flag as inappropriate

    It blows my mind that this is not a feature. Shipstation tells me they already pull the information from the website feed they just don't map it in their database. That sounds simple enough. PLEASE MAP IT!

  • J. Abril commented  ·   ·  Flag as inappropriate

    Bill to address is imperative for catching fraud. We manually check every purchase and if the bill to address is different than the ship to address we contact the bank. We have been burned too many times by this little ploy.

  • isaac perlstein silverspeck.com commented  ·   ·  Flag as inappropriate

    I would like to see the ability to add the billing address to the packing list. some of the accounts we have require the bill to info on the packing slip

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