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Include both Billing Address and Shipping Address when d/l 'ing orders

Include all relevant data when downloading order info. Often times I need to contact the person who purchased the products and as it works now I would have to go back to the shopping cart to get that info slowing the process.

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Maskcraft shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

28 comments

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  • drewzh commented  ·   ·  Flag as inappropriate

    3.5 years later and no update :( This would improve our workflow tremendously (and apparently many other too!).

  • Sean Williams Discount commented  ·   ·  Flag as inappropriate

    I'm having the issue on woo commerce where a customer will place a order via a Buy now Pay later option and they only leave there billing address. This does not import to ship station as it only recognises it as a billing address and not a shipping address!

  • William Frazier Mr commented  ·   ·  Flag as inappropriate

    No votes left but please add we send a lot of gifts out for people and the calls we get asking who was this from taking up a lot of time.

  • Jesse Sharron PhotonMD commented  ·   ·  Flag as inappropriate

    what is the status of this? Integrating ShipStation with QuickBooks to create customers and sales receipts is less than optimal when customer billing information isn't populating in ShipStation from sales channels (such as WooCommerce)

  • AdminShipStation (Product Owner, ShipStation) commented  ·   ·  Flag as inappropriate

    Hi everyone thank you for checking in on this. We are still interested in this idea and are looking to prioritize it. We want to keep this idea open so other users can comment and add their votes in the meantime. We'll let you know here when we have an update.

  • Priyank Srivastava Pw commented  ·   ·  Flag as inappropriate

    This is very critical and is now a showstopper for us.
    Please see the response that we get from shipstation when getting details about an order.
    BillTo fields are empty even though customer has entered different billing address than shipping address.
    Please look into this on priority.

    "billTo": {
    "name": "Anuj Dubey",
    "company": null,
    "street1": null,
    "street2": null,
    "street3": null,
    "city": null,
    "state": null,
    "postalCode": null,
    "country": null,
    "phone": null,
    "residential": null,
    "addressVerified": null
    }

  • ultrar8 commented  ·   ·  Flag as inappropriate

    Yes, agreed. We need this to be available for importing orders into our system correctly. PLEEEEEEASE make it available!

  • Richard Winters Nexus Web Solutions LLC commented  ·   ·  Flag as inappropriate

    It blows my mind that this is not a feature. Shipstation tells me they already pull the information from the website feed they just don't map it in their database. That sounds simple enough. PLEASE MAP IT!

  • J. Abril commented  ·   ·  Flag as inappropriate

    Bill to address is imperative for catching fraud. We manually check every purchase and if the bill to address is different than the ship to address we contact the bank. We have been burned too many times by this little ploy.

  • Josh Knoedler Birddog Dsitributing, Inc. commented  ·   ·  Flag as inappropriate

    I have to agree with Eric S. This is insane that this isn't a standard feature from day one. The billing address is a must have. My plan to Sync from ShipStation to Quickbooks is a bust without the billing address. This complaint was brought up nearly 5 years ago so I don't understand why it hasn't been implemented. Come on guys!

  • mseminah commented  ·   ·  Flag as inappropriate

    i would strongly recommend that the API should automatically pull it also the billing information
    on the packing slip

    and thanks for the great work and trying to help us

  • Eric S. commented  ·   ·  Flag as inappropriate

    I am a new Shipstation User and this is one of the first things that disappointed me. We have to go to each sales channel to verify the billing address for fraud prevention and also we have copy it from each order so we can paste it in our Quickbooks Invoices and Packing Slips. We currently integrate Shipstation with QuickBooks Desktop but because the Billing Address is not supported by Shipstation, it is not exported to QuickBooks.
    I believe we should not be discussing this feature. It should have been included from day one.

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