USPS Return Shipping Label without paying postage up front
The ability to take advantage of USPS Merchandise Return Service and have an option to print a return label with every shipment or selected shipments and not have to pay for the postage unless the customer uses it. I believe this is available through API only and there may be a form you have to submit to USPS: https://www.usps.com/business/merchandise-return-service.htm
jbarb
shared this idea
Previously our Endicia integration provided the ability to print pay-on-use USPS return labels if your Endicia account was enabled for this feature.
We are currently exploring the pay-on-use option for other USPS postage providers. We will update this post with more information when available.
35 comments
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nyglass
commented
Please please please please
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fayettechill
commented
This is an essential feature for any company that sells clothing online. The advantage of having the easiest and streamlined return process is huge in this business and having a return label ready to peel and stick onto the original packaging is the keystone.
This is a sticking point for us. We love Shipstation and really need this feature to continue to grow together.
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nyglass
commented
Yes! A feature like this would be extremely helpful.
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Jeremy Smith Reboot Charity Inc
commented
The way it works is you print or send the customer a label and it acts like they postage is prepaid. When the item gets to the post office they weight it and charge the postage against your account. You can either put money on deposit with the post office or you can open a CAPS account that lets the post office debit your bank account. You can also track the shipment just like any other. The advantage is if you don't know the weight of items no need to worry, also if the customer never uses the label you are not charged.
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Impact
commented
Could you tell me what an MRS account is? And how it works.
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Jeremy Smith Reboot Charity Inc
commented
I have a MRS account it is $800 a year, but it doesn't require you pay for shipping until item arrives. This saves lots of money from people who never return the item although you have paid the shipping.
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Bandit
commented
We feel it would be very helpful to have the availability of creating a RMA for a customer who is returning a product. When we pay shipping for the product (customer receives free shipping) and the customer returns it, or a customer wants to return a product outside of the satisfaction guarantee period, it would seem appropriate for the customer to pay the return postage costs.
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New Day Online
commented
I wonder if you guys could partner with Express1 and do this under a "blanket" account - as you do for the Commercial Plus Pricing. When the customer mails the item and Express1 sees the charge hit their account, they then debit our account. (I think this would work - I hope not all packages have to go through the same PO for the permit). Obviously, Express1 needs to make a profit in this - but it would be well worth it versus the eventual savings.
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ToddBeetcher
commented
For many customer returns, we want to create a non-postage paid return shipping label to email to a customer so as to have the customer be responsible for paying the postage for the shipping. Using current Shipstation functionality, there is no way to do this. We'r'e having to use USPS Click N Ship instead for this purpose. It would be much better to have Shipstation provide for all our shipping label needs.
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New Day Online
commented
I know it's a challenge to do this (since you cannot get a USPS Tracking Number without postage, right????) -
BUT, I'd still prefer the option to able to NOT give free return shipping postage. I really just want a central system to send out RMA labels - SS is great as it will pre-populate everything, create the PDF, and send the email.
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soleenvyllc
commented
This would be great. It would be nice to be able to have a label go out with every order. It is easier for the customer and it is what most of the large online retailers do
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kristina
commented
Would like to include printed return labels with outgoing shipments that aren't charged to us unless they are activated.
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vijayholdings
commented
The bigger problem is weight. When we send a prepaid label based we are required to provide a weight, however if the customer add there own packaging or etc then the label we provided is useless.
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tagsweekly
commented
It would be very helpful if we could email non prepaid shipping labels for our returns so that the customer will return the item the same way it was shipped... Which will be the best value for them as well for us if we decide to credit them.
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wetsuitrental
commented
Is this in the works? We're a rental business. Most customers return the product at the end of the rental period but about 30% choose to pay the balance owed on the product and keep it. Because of our long rental period (2-5 weeks), we're unable to request a label void and refund within 10-days of creating the label. Might be a deal breaker for us...