USPS Return Shipping Label without paying postage up front
The ability to take advantage of USPS Merchandise Return Service and have an option to print a return label with every shipment or selected shipments and not have to pay for the postage unless the customer uses it. I believe this is available through API only and there may be a form you have to submit to USPS: https://www.usps.com/business/merchandise-return-service.htm
USPS is changing their return labels and we just got our account completed and without any charges or fees. How can we incorporate the API to do a return label on demand so that we only get charged when they use the label.
Thanks for checking in, we’re still interested in this idea. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.
Matt Langan Bella Cuore Organic Beauty commented
MuMu Moorthi Battery Consulting commented
at least capability to automatically void the unused labels after certain days.
How about offering this through FedEx?
Deltaprintr Deltaprintr commented
If you can't go around pre-paid postage, how about creating a feature to automatically void a label if tracking isn't updated within X weeks time? You can DEFINATELY do that with USPS! If you can manually void it, why not have ship station automatically void it within X weeks if tracking isn't updated?
Maybe even do this for UPS/Fedex?
This feature request was created 4.5 years ago, and is one of the top votes feature requests and yes it has not been updated by a Shipstation Admin in over 2.5 years. Clearly this is a feature a large portion of your clients need for their business so lets get it done.
Shipstation users - Lets get this voted to #1 to get the team working on this as it is already the 10 most requested,.
Monochrome Red Monochrome.Red commented
Need this feature!
I would happily open a USPS account and pre-ill it if necessary if a customer uses one of our pre-printed return labels.
Hi there! I am in Canada and use Canada Post for shipping. Similar problem, I can't print return labels to add to the shipment.
We sell recyclable water filters, and with each delivery we send a sticking return label so the customer can return this to us for recycling (great for the environment, clients and business!).
We moved to Shipstation and this feature is not available. Everything else is amazing, but we do need this feature to keep on growing!
Will Cervarich betsy & iya commented
Currently we only have the automation option to create FedEx and UPS return labels with Automation Rules. We'd like to have the same functionality extended to USPS.
Todd Hyland ePawnamerica commented
Endicia currently offers pay on use return labels for USPS but you have to do it through their dazzle software. Maybe now that stamps.com is acquiring Endicia maybe they can make the feature work with shipstation. P.S. it does cost 50 cents per label, whether it gets used or not but there was no $1,000 annual fee as far as I know.
It looks like there is already an automated rule that can be put into place to utilize the Endicia pay on use feature within Shipstation:
The one drawback is that it is automated to only work where the return label is output when generating the outbound shipping label. This won't work for our process, as generating the outbound label is the last step in our shipping process, and shipments are already packaged up in full and ready to go out the door by the time outbound labels are created, but, may be helpful in other areas.
When will it be available?
This is a great idea, especially if you can work a deal where we don't have a pay a subscription to use it.
Stephen Maris SRM Consulting commented
Great to hear this is started (and I didn't even use my votes)!! Now Endicia is offering the service as well and since we already have Endicia integration, it might be easy to add this feature.
Like most things on Endicia, it's easy and intuitive. It would be great to print the return label along with the packing list on the same sheet, like the pros do...
yes we really really need this.
Please please please please
This is an essential feature for any company that sells clothing online. The advantage of having the easiest and streamlined return process is huge in this business and having a return label ready to peel and stick onto the original packaging is the keystone.
This is a sticking point for us. We love Shipstation and really need this feature to continue to grow together.
Yes! A feature like this would be extremely helpful.
Jeremy Smith Reboot Charity Inc commented
The way it works is you print or send the customer a label and it acts like they postage is prepaid. When the item gets to the post office they weight it and charge the postage against your account. You can either put money on deposit with the post office or you can open a CAPS account that lets the post office debit your bank account. You can also track the shipment just like any other. The advantage is if you don't know the weight of items no need to worry, also if the customer never uses the label you are not charged.