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Update Returns Manager so we can administrate which products can be returned/exchanged with administrative approval

Need ability to accept or deny returns based on certain types of products. We customize products and want to have some administration or customer service oversight to which type of customized products we accept for return or exchange.

Not all products require the administration, but some will.

23 votes
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Customer Service Kiel James Patrick shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Anna Stout's Factory Shoe Store Co. Inc. commented  ·   ·  Flag as inappropriate

    It would be fantastic if ShipStation would add a returns exception in addition to the time limit. Could you please add an exception that allows stores to set a minimum order value to qualify for free return shipping?

    Thank you!

  • Lily Ackerly Free Fly Apparel commented  ·   ·  Flag as inappropriate

    A branded, customer facing return portal is a fantastic idea, but it has one fatal flaw:

    Please allow certain items to be tagged as "not eligible for return". We have final sale items in our inventory that we would not want to give customers the option to return.

    Thank you.

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