Updating orders in real time
The fact that this is not already a feature within ShipStation is astonishing. We had been using a more "limited" shipping platform before switching over to Shipstation, and this was a feature that was not only available but used on a daily basis. Seems fairly limited to not be able to update orders in real time and definitely would increase work flow with customer service issues.
Lets say the customer purchased a green tee and really wanted to purchase a blue tee and they contact customer service to have the order updated as they are the same price. We should be able to update that in real time in Shipstation to have the most efficient workflow when dealing with customer service issues.
Another example of when I would need to do this is if our inventory was off by one unit for an order and the customer exchanged the OOS item for another equal priced item, how can I add a product to the pack list and update the quantity to 0 for the OOS product.