We need an end of day report for UPS that is scannable.
We need an end of day report for UPS that is scannable. Having only the electronic transmission is keeping the customer from tracking packages as the distribution center doesn't always get the scans when the packages go through the site. Plus the electronic transmission doesn't capture when the packages leave our dock.
I am beginning to believe that Shipstation does not have permission to create a label that would be accepted by UPS. The same applies to the high value report, which our driver has told us is meaningless unless it comes from Worldship. So because Shipstation does not work with Worldship, it's very likely they are simply unable to provide these documents.
It would be nice if they would admit this instead of just pretending that the problem doesn't exist with this "pre-scan" nonsense, which is essentially a lie.
Denise, that is incorrect. The scannable label ties directly to the manifest and also contains a package count. The manual scans of the packages would be nice, but entirely unnecessary.
Just to add here, Even if they scan the end of day report, they don't recognize that if one goes missing. We have insisted the driver scan every package when they pick up. That is the only true way they acknowledge receipt when things go wrong.
Lisa WZ Wave Zone, Inc commented
Seriously, each of my UPS shipments is $200 - $3000 in value. I have no record of handing off to my UPS driver, unless I receive a special approval from my rep and FORCE the driver to scan each box. This is not about convenience it is about a chain of custody. PLEASE ADD THIS SIMPLE FEATURE.
PLEASE develop a way for us to print a scan form for UPS. Currently, there is no way for us to prove they picked up a package, and we are blamed when something is lost.
Warehouse Shipping commented
It is clear that shipstation has no interest in addressing this. They keep asking why we do not give them good ratings or why we don't recommend them to other businesses........ Yet this issue has been voiced over and over and over in numerous places. They simply do not care about the feedback they are receiving, or they do not have the technical abilities to implement the change. Either option is telling for a technology company.... They certainly are not interested in helping me offset the insurance claims, or the customer phone calls when the customer says YOU NEVER SHIPPED. TONE DEAF....
How does SHIPSTATION still not have this SIMPLE feature. Its like they want us to use worldship instead.
Please get this. Our drivers yell at us for scanning packages. They keep asking for end of day sheets.
Ups in a few cases has taken our shipment and loaded them on trucks
with out scanning
we have a void until 2 or 3 days later when the package reaches it desrination
take New York to california
we won't know 3 or 4 days where the package is
as far as amazon is concerned we never gave the package to UPS
Minsoo Kim LEXEN commented
I MUST HAVE UPS END OF DAY SCAN SHEET PERIOD!
This is such an important feature that Shipstation must offer to all users.
Please talk to UPS company and get the API for this feature!!!
I just lost $1000 for lost package and i can not even claim to UPS even though i bought Insurance because UPS Driver never scan the package for pick up and i don't have proof for it.
Shipstation needs a scannable UPS EOD report. Submitting and EOD report electronically via EDI (Electronic Data Interchange) does help its sellers. Example: I have a package that was shipped on 07/22, now one day later there is still no update to the tracking number. UPS does not show receiving the package on 7/22. We have no proof to show our customer who paid for 2 day shipping that the item was shipped on time. All the customer sees is that a label was created. However, if Shipstation provided a scannable end of day report like they do for USPS then there would be an entry on tracking log showing UPS picking up the item.
Absolutely! I hope they add this feature soon!
Jonathan Ben-Gurion ShutShop commented
100% agreed. Wake up shipstation!
Warehouse Shipping commented
Please note without an End of Day that is scanned by UPS, and with Covd-19 changes in that UPS drivers do not scan the packages at pickup, you as the shipper are 100% liable if a package goes missing between your dock and the UPS terminal. You have no proof of pickup, and therefore no insurance protection in case of loss. Shipstation knows about these issues and continues to do nothing.
Jorge Dasilva Geek Alliance, LLC commented
Please give us the option to print UPS end of the day forms.
Darrin Bomkamp Meacham Enterprises commented
We need a scannable end of day report for UPS. It may be the breaker for us to look at other options.
If I could print and end-of-day to hand to my UPS driver, it would alleviate the painful problem that we're going through now of having Amazon suspend privileges that help us sell more. We're losing a lot of money right now, and a scan form might have saved us about $8000 in lost sales.
Amazon requires a "first scan" to occur on the day that you ship the items.
UPS usually does this when they unload the trucks at the local distribution center when they return from the day's deliveries and pickups.
But sometimes they mess up and don't scan the packages, and the first scan doesn't happen until the next hop, typically the early morning of the next day.
Amazon sees that as the "official" date that the packages shipped, and they count it late. If you go over the threshold, they will suspend your seller-fulfilled prime (SFP) and make you beg for it back. Two weeks and we're still begging to get our privileges back.
And here is why it's important for us:
The UPS Driver doesn't normally scan packages. They get scanned when unloaded off of the truck.
In the pre-Christmas crunch, our driver arrived back at the USP location late. They skipped the scans that they do when they unload the truck. Packages were scanned the next day at a distribution hub an hour away.
Anybody selling on Amazon and doing Seller Fulfilled Prime knows how important that "First Scan" is. Amazon doesn't care when you create the UPS label. They only consider it shipped on the day that UPS does it's first actual scan.
All of my UPS packages for that day were marked as "shipping defects" in Amazon terms. Our late shipment rate exceeded what is allowable. We lost our Seller Fulfilled Prime privileges for going on two weeks now.
Eventually we convinced the Amazon seller performance team that UPS skipped the scan on the day of shipping (in favor of getting the packages forwarded to their destination faster).
However, before they will reinstate my SFP, they want this:
> Could you elaborate on what measures you've put in place with UPS
> to avoid the reoccurrence of this issue?
I can't put any measures in place that I'm aware of if UPS isn't going to scan the packages when they are supposed to.
The one measure I could probably put in place is to use WorldShip instead of ShipStation, but I'm not about to do that. Not having SFP has really cut into our revenues over the past two weeks. Being able to print the EOD form and asking my driver to just scan that for the sake of our Amazon seller account would be a very helpful solution if it was possible.
James Maher Good Vibrations Motorsprts commented
We agree! We definitely need an end of day for UPS. Many times the driver picks up our packages and they never get scanned into the system. UPS won't even start a claim. It's very annoying. We started requiring our driver to scan every package. He's not happy but it's the only way to get the package 100% into UPS system. So if it does go missing we can start a claim.
read the title... and I talked to a David C. on your chat