We need an end of day report for UPS that is scannable.
We need an end of day report for UPS that is scannable. Having only the electronic transmission is keeping the customer from tracking packages as the distribution center doesn't always get the scans when the packages go through the site. Plus the electronic transmission doesn't capture when the packages leave our dock.
If I could print and end-of-day to hand to my UPS driver, it would alleviate the painful problem that we're going through now of having Amazon suspend privileges that help us sell more. We're losing a lot of money right now, and a scan form might have saved us about $8000 in lost sales.
Amazon requires a "first scan" to occur on the day that you ship the items.
UPS usually does this when they unload the trucks at the local distribution center when they return from the day's deliveries and pickups.
But sometimes they mess up and don't scan the packages, and the first scan doesn't happen until the next hop, typically the early morning of the next day.
Amazon sees that as the "official" date that the packages shipped, and they count it late. If you go over the threshold, they will suspend your seller-fulfilled prime (SFP) and make you beg for it back. Two weeks and we're still begging to get our privileges back.
And here is why it's important for us:
The UPS Driver doesn't normally scan packages. They get scanned when unloaded off of the truck.
In the pre-Christmas crunch, our driver arrived back at the USP location late. They skipped the scans that they do when they unload the truck. Packages were scanned the next day at a distribution hub an hour away.
Anybody selling on Amazon and doing Seller Fulfilled Prime knows how important that "First Scan" is. Amazon doesn't care when you create the UPS label. They only consider it shipped on the day that UPS does it's first actual scan.
All of my UPS packages for that day were marked as "shipping defects" in Amazon terms. Our late shipment rate exceeded what is allowable. We lost our Seller Fulfilled Prime privileges for going on two weeks now.
Eventually we convinced the Amazon seller performance team that UPS skipped the scan on the day of shipping (in favor of getting the packages forwarded to their destination faster).
However, before they will reinstate my SFP, they want this:
> Could you elaborate on what measures you've put in place with UPS
> to avoid the reoccurrence of this issue?
I can't put any measures in place that I'm aware of if UPS isn't going to scan the packages when they are supposed to.
The one measure I could probably put in place is to use WorldShip instead of ShipStation, but I'm not about to do that. Not having SFP has really cut into our revenues over the past two weeks. Being able to print the EOD form and asking my driver to just scan that for the sake of our Amazon seller account would be a very helpful solution if it was possible.
James Maher Good Vibrations Motorsprts commented
We agree! We definitely need an end of day for UPS. Many times the driver picks up our packages and they never get scanned into the system. UPS won't even start a claim. It's very annoying. We started requiring our driver to scan every package. He's not happy but it's the only way to get the package 100% into UPS system. So if it does go missing we can start a claim.
don ciesielski contractor source commented
A big operation like Shipstation HAS to know the importance of an End of Day for UPS. When you are sending 100 boxes in a day, many drivers will not scan the boxes. Only they scan and end of day. This cannot be that hard.
don ciesielski contractor source commented
This feature is surely not missing!!!!! without it, we cant use it. Too much liability
Yes, totally agree! UPS does not recognize a pre scan...whatever that is supposed to mean. When they lose the packages, you have no way to prove it was picked up so no way to protect yourself. Definitely need an End of Day for all carriers, especially UPS that has a barcode
Shannon Schroter Grateful Body commented
ShipStation, we need a printable, scannable UPS end of day form that the driver signs at pickup! When we use WorldShip, which is UPS's own proprietary software, you can't exit the program without printing an end-of-day....so even UPS knows this is an important step. So stop the pre-scanned laziness.
This is a big issue for us as well, and Ship Station has seriously dropped the ball for not allowing users to create their own scannable End of Day form that PROVES shipments were picked up.
Every mention of End of Day for UPS on this feedback forum is met with "your packages are pre-scanned." There seems to be a fundamental misunderstanding as to why this is needed. We need EVIDENCE that our packages were given to UPS. This is a core functionality issue and one that I can't believe has been just swept under the rug. Again, we need a signable, scannable end of day report as a protection for US, your CUSTOMER. This has nothing to do with what UPS requests or what they want to see.
This is absurd. Shipstation needs to understand that this "pre-scanned" nonsense does nothing to prevent UPS from denying a claim. We need a scannable barcode that the driver can use to log the pickup.
Avrami S LY Berditchev Co. commented
We desparately need this too
Yes we need the same thing. We need PROOF that the package was actually picked up! We had one package "lost" months ago, we are POSITIVE that the driver picked it up (that day we had just one box for UPS), and now UPS will not accept ANY claim because the package shown that was never picked up! So for what I am concerned the "Pre-Scanned" issue does not mean anything to UPS.
For UPS we need a End-of-Day manifests just like the one for USPS.
I hope someone would address this matter as from what I see on line there are many with the same dilemma...
I agree, this feature is highly needed for my company.