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Ebay Delivery Guarantee

Ebay has introduced a new "Delivery Guarantee" that offers us the ability to guarantee delivery time OR handling time for packages.

If we choose the Guaranteed Handling Time option, Ebay will guarantee the delivery, and if it's late, they'll refund the customer the shipping. The only catch is they are (so far) going to require we use Ebay labels to print postage for packages, which is time consuming versus using ShipStation. Could your API developers please reach out to Ebay and see if we could get ShipStation as a "qualified provider" so we can keep using SS and still be part of the "Delivery Guarantee program?"

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BENJAMIN MACRAE CORNER TOY STORE shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

53 comments

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  • Chavi Silver and Crystal Gallery, Inc commented  ·   ·  Flag as inappropriate

    Ebay has introduced a new "Guarantee Delivery Program"
    Would be great if Shipstation can tag these emails like they tag the Seller fulfilled Prime orders, so we can make sure we ship these orders out the same day.

  • Zachary Williams ZTNet Store commented  ·   ·  Flag as inappropriate

    Updating here. The e-bay guaranteed delivery program now extends to everyone, as long as you meet the handling time.

    No need to use e-bay shipping, or a special qualified provider!

  • jcburgess commented  ·   ·  Flag as inappropriate

    Shipstation informed me that you interface with eBay for the Guaranteed Delivery Door to Door Option. Can you please consider becoming a shipping platform for the handling time option?

  • Daniel Macheca Redbird Tools commented  ·   ·  Flag as inappropriate

    Hi Admin, It's been months since you last commented on this. Any update? Ebay is putting the pressure on, as far as guranteed deliveries go.

  • jcburgess commented  ·   ·  Flag as inappropriate

    So interfacing with eBay for Guaranteed Delivery labels was under review on Aug 15. Is there any progress on this? I don't want to have to switch shipping platforms.

  • John Canale Cecideal commented  ·   ·  Flag as inappropriate

    I just don't get it.... Why the heck would shipstation not be included? Is it because Shipo and Shiprush are using Pitney Bowws API and Shipstation is owned by Stamps.com which is Pitneys competition? Or is it that Shipstation did not want to kick back money to ebay from every sale like those 2 companies do? Either Way, if shipstation does not become part of the Delivery Guarantee I know about 10-12 shipstation users that are jumping to Shiprush!

  • Mariya Drechsel Color Me Happy Boutique commented  ·   ·  Flag as inappropriate

    ShipStation - It's been almost 1 month since your last post on 8/30/17 that you are "still reviewing the eGD". Please provide an UPDATE on where you stand on this issue. If you do not plan to participate in the ebay Guaranteed Delivery - than do not hold your customers in limbo and say so.

  • John Canale Cecideal commented  ·   ·  Flag as inappropriate

    I vote for this as well.. Shippo and Shiprush can't beat you guys, come on!!! Don't let them pull your customers away!

  • jcburgess commented  ·   ·  Flag as inappropriate

    We love working with Shipstation, but will also have to consider other platforms--this feature is very important for our business. Please keep working on this!!!!

  • Paul Warner Upgrade Your Auto commented  ·   ·  Flag as inappropriate

    There is no questioning the importance of this add. We will be forced to switch platforms if not implemented very soon. Our competition will pull away shortly as this is not allowing us to compete on the same level. This is very surprising less favorable platforms like ShipRush and Shippo are ahead of Shipstation on this feature???? This should be an absolute embarrassment:(

  • Alvaro Pastor Innovacion Natural commented  ·   ·  Flag as inappropriate

    Agree with the chorus of comments. We're cheering for you Shipstation Team because Unfortunately this is becoming a necessity really quickly and I would really hate to have to use 2 platforms specially because Shipstation's UI is soo much better than the other 2 "qualified providers"

  • Robert Schuster Guitar Audio commented  ·   ·  Flag as inappropriate

    Seeing as eBay is rolling this out on the front end in a couple days, can we get an update on when this may be available with ShipStation? Otherwise, we will have to move over to Shippo or Shiprush for all of our eBay orders at the very least.

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