Allow sending Shipment Notifications to multiple email addresses
We have many many clients who want shipping notifications sent to multiple people in their organizations. Or, with some clients, we want a notification sent to both us and them.
ShipStation currently allows on email address, despite the fact that the email address field can contain at least 757 characters (I didn't feel the need to check for more than that).
All of the email systems I'm familiar with allow for multiple email addresses to be listed by using a separator, usually a comma or a semi-colon, to distinguish between unique email addresses, like this:
"email@example.com;firstname.lastname@example.org;email@example.com" (this includes emails sent from QuickBooks, which is definitely not primarily an email service).
Now, I realize that there is an Automation Rule option for sending emails that accepts multiple email addresses. However, the rule is processed upon importation of the the order, so it will not work for a Shipping notification.
May be simular to Customer Records for each addressee - not just for each email address
Orders Department EnVue Telematics, LLC commented
Looking for an ETA to when you maybe able to add multiple emails for order confirmations to eliminate a manual process.
Bryan Wachs QuikR Stuff commented
Could we also add a BCC to us internally when a shipping order/return label goes out so we don't have to add ourselves manually each time? And toggle whether we actually want these internal BCCs or not?
Currently the shipping confirmation email only works if there is a single email address set for a buyer. If multiple emails are in the field, it fails to send or only sends to the last email address (depending on whether the emails are separated by a comma or a comma and a space, respectively).
This poses a substantial challenge for our company, because many of our clients request and require shipping confirmations to be sent to multiple recipients. And since the data for the order is being synced from QuickBooks, which allows multiple recipients, it is often synced with multiple emails in the field.
The ability to have multiple recipients for an automated email is a necessary feature in a modern shipping platform. Please incorporate it into ShipStation. Thank you!
Customer Service Hydrapak commented
It would be tremendously helpful if we could send shipment confirmation emails to multiple email recipients. We need to be able to send a shipment confirmation to our customer contact, our outside sales rep, and our inside sales rep.
Currently there doesn't seem to be a way to do this other than set up forwarding filters with our email system (Gmail.) The problem with this scenario is that we have 12 outside reps and it would be too difficult to try to manage. The easy solution is to have multiple email fields for each customer.
Is there a way we can add a feature to multiple outbound email addresses for our automation?
For example we send automation for "Your order has shipped" and "your order has delivered" <<<< we really don't need to have a customer reply in any fashion to this and would love to use a NOREPLY@yourdomain.com
We also send ADDRESS confirmation automations when the VERIFY fails in shipstaion. Those are email we WANT feedback on because we ask for it. We would use firstname.lastname@example.org for this example
Currently we had a support ticket on this and the answer is we only get 1 email to send from.
reference zendesk chat
Your request (1014583) has been updated
Christina Jordan Matador commented
This would be extremely helpful! As there is not much of a good work around at this moment.
This should already be included in the software; we ship custom stationery and wedding invitations to other businesses, who require multiple people to receive shipping confirmation emails.
The ability to list multiple email addresses within a ship order is a no-brainer, and having support recommend a convoluted and wildly inefficient workaround is frustrating.
I emailed support about this. We would really like this functionality. I have a customer that I ship for that owns multiple restaurants. We need to be able to send a notification to the manager at the restaurant and also the owner of the company.
Alex Nichols Fomcore, LLC commented
Yes! It doesn't send AT ALL if you assume that the field supports multiple email addresses.
Definitely would be nice to see this
Quang Pham Argo Ai commented
Can we add a feature where shipment notification can be sent to multiple contact rather than just 1 contact?
I want to send notification to requesters and recipient. As of right now, only recipient can receive an email notification when a shipment is processed.
Hear, hear! This feature would be amazing - my org is asked to address shipping emails to multiple addresses regularly. I would Love to end the awkward explanations to our partners that our shipping platform doesn't have the greatest shipping email flexibility, so I'll have to wait until I get a copy to forward it to them...
Wayne Dunn Baraka Shea Butter commented
I have several customers that would like multiple email addresses on their account. For instance, we drop ship for a distributor. They want to be notified and they want the recipient to be notified. Currently I have to do one or the other manually.
I have other customers who would like shipping notices sent to two or more email addresses as well
Jennifer Hudson | Living Lippy with Jen commented
Agreed! I don't need this often but it would be handy!
James Lee Elim A Dent LLC commented
keep everything as is and let us separate multiple emails by comma will be perfect.
Yes -- This should be a no brainer. We use Quickbooks to place orders and sync to shipstation -- Quickbooks is able to send multiple invoice receipts, separated by comma. Shipstation should add this functionality too.
This would be a great addition and I hope it is incorporated in future updates.