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Bug in the Branded Returns expiration date on the return window

When a customer is past the window to return their product the display message states they're return window expired on "X" date.

Unfortunately, it's displaying the day after their purchase date (purchase date + 1) instead of using their (purchase date + number is days in the return window)

This confused customers and causes them to think our return window is only 1 day instead of what we have set it to in the system.

The two attached screenshots are showing that the return window expired and it's displaying a date of one day after their purchase date when in fact it is expired 14 days after their purchase date.

Can this be fixed quickly/easily?

Thank you!

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taftfulfillmenttaftfulfillment shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  ShipStationAdminShipStation (Admin, ShipStation) responded  · 

Hey @taftfulfillment! Thanks for bringing this up. I see the ticket you’ve made with our folks here and our dev team is taking a look at it. For more updates on this particular issue, please check in with your ticket.


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