In-Store Pickup should be a service mapping
ShipStation is much more than just shipping software -- it's a platform to manage the logistics of a business. In-Store Pickup is very common for us, and it's important that staff who are processing orders be aware of that fulfillment method when seeing the orders list etc. Please create a Service mapping for In-Store Pickup! Thank you! You guys rule!
Hi Jason! Thanks for bring this up (and the kudos!) Have you looked into tagging your local orders? This will help increase visibility and you can automate the tagging.
If you’ve got “local pickup” as an option on your store, we can import that value as the requested service (depending on which selling channel you’re using). If the requested service appears, you can make an automation rule that says “If requested service (marketplace) equals local pickup, then apply a tag”.
Once you get there, you can use the mark as shipped method to move the order from awaiting shipment to shipped.
Let us know here in the product feedback forum if you’ve got any questions or more information to clarify your idea.
Brandon Comerford Sacred Art commented
Still no traction on this?
Thomas Murray MurLarkey commented
I agree with the sentiments of all - Customer pickup or Local pickup is a MUST. Workarounds cost time and money. Please add Customer Pickup to the carrier options. That way all orders where customers choose local pickup can be set to default to Customer pickup ("Carrier") when imported and easily progressed to shipped in batches when picked up.
Dustin Pitcher Dirty Bird Industries commented
Hopefully this use case smoothed out soon. We need this.
Dan Brazelton Improper Goods, LLC commented
Still not available and no response since 2017....
We not only would like Will Call and Delivery - we also want local courier services that are not in your list. A custom service would be very helpful.
We want to be able to have the packing slip and a label printed in the same workflow as with UPS and USPS.
fog acc vanguard models commented
I just find this impossible to believe.
A very high proportion of businesses will have customers who pickup from the shipping point.
Single local customers - or large customers who use their own transport for example.
Its so simple add a standard Zero cost Carrier - with a moderately configurable label.
Whats the problem ?
Alex Gosselin Elite Tools commented
Can't believe it is not online yet..
Jamie Mardis Koffee Kult commented
Hard to believe this function is not available yet.
It doesn't make any sense that Shipstation would not work with customers to address local delivery and in-store pickup. Having to tag and do workarounds defeats the purpose of integrations and also costs money. I have signed up for a new account under the expectation that Shipstation staff will help me resolve this issue so I don't have to create workarounds for local delivery options and in-store pickups.
APRESNAIL.COM Apres Nail commented
Any updates on this?
John Gould-Thorpe Ace Runners Disc Golf commented
Adding a Carrier called Customer Pickup Would be amazing. This would take out a number or errors when staff miss the fact that a product should not be shipped.
Adam Joyce Gastools commented
Yes I agree, Pickup option is needed (not just a workaround)... as online competes more with retail bricks and mortar, it's a must have function
Martin Mitchell DNW Outdoors commented
Can we please get a shipping carrier of "customer pickup" so that we can select a provider and run labels in batches with other orders?
I thought I might be able to set one up by creating a new carrier. When I clicked to add a provider, it did not give the option to do a custom provider. I feel like that would be a good solution. Set up a custom provider and it could be labeled as needed--in my case, "customer pickup"
I agree with the OP and others that this would be helpful, and the workaround offered is not viable. I've requested this feature years ago, but after seeing others with the same desire, I really hope this comes to fruition. I envision an "In-Store" or "Local-Pickup" option under the carrier drop down, which should likely be a new option in Providers (preferably allowing options for label formatting and pickup/delivery confirmation method). That way, these orders may be batched and printed along with others: Having these "pick-up" labels will make a huge difference.
Any updates on this? There has to be a better way than tagging?
Jason Hanan Pro Audio LA commented
That's a pretty sad workaround. My staff don't worry about tags when they go to ship an order. They merely go to choose the cheapest shipping method possible when they notice that the shipping method seems to be missing. Having In-Store Pickup as a mapped option and also trying to prevent/warn a staff member when they accidentally try to ship an order that's for pickup has already happened numerous times to us, ******* off customers, incurring unnecessary shipping costs, and even in one case the expensive package went missing with the USPS causing a whole fiasco. In-Store Pickup should be able to be mapped as a shipping method. Period. Any silly workaround is just not acceptable for something so fundamental to order fulfillment. You guys should fix this ASAP. I can't imagine it would be hard, and there are no doubt countless users who would appreciate this.
Nathan Diehl Utopian Coffee Co. commented
Yes, this creates a whole lot of issues having to have a second, entirely different workflow for these orders. It's a pain in the buttocks to use Tags to achieve this. It's doable, and we do it, it just royally sucks.
James Moore Ideal Calibrations commented
This should probably be combined with those of us asking for a custom shipping service for these things. I'm in agreement with the OP here. We do a lot of in store pickups as well. The problem is that when you look at the order looking up history, it tends to show up as "No Prior Shipments" if it was "Marked as Shipped" which is confusing to the user.
Brent Rambo OSH Stencils commented
I'd like a slight modification to this request as well. We have a lot of Will Call orders, but we don't print packing slips. I would like to be able to import the order like all my other orders via the API, with a special service/carrier/flag that says the item is Will Call/Local Pickup and be able to "Create" a label for it, that is just a carrier-less/tracking-less label. Creating that label will mark it shipped just like any other label. This way we don't need to change our entire flow just to handle Will Call items, but the label still needs to go on the package/order in the store.
Jason Hanan Pro Audio LA commented
Yeah, that's not an elegant solution. This needs to be mapped to the Shipping Service were folks look at shipping services -- not a workaround with tagging. I think you guys would be well advised to incorporate this.