Not all Shipped Items are Showing in Shipping Reports
When trying to use the SHIPPED ITEMS report, I discovered that a large order that went out the previous week was not included in this report. After speaking with your rep via chat, it was discovered that because we marked the order "shipped" manually, it isn't included in the report.
This makes the SHIPPED ITEMS report useless.
Can you please include ALL shipped items regardless of how they were shipped? (this one happened to go out via truck)
Store Account Natonic commented
3 years later no response. Standard shipstation.
Having the same issue! It makes no sense to have a shipped item, regardless of it being done manually, to show up as 'fulfillment' on the back end. It will show up under the shipped tab when you mark it manually as shipped or purchase a label through shipstation but won't show up on the shipped items report?
This seems like an overlooked mistake more than something they meant to do on purpose.
This needs a fix.
Shipped Items Report does not include all shipped items. If a order is marked as 'shipped' manually, then shipstation will instead mark it as 'fulfillment' in the back end. This will cause it to not come up under Shipped Items Report, which honestly makes no sense. Regardless of how an item is shipped, if it is marked as 'shipped' through manual or from purchasing a label and then shows up under the shipped tab when you later search for the order, then it should show up on that report.
This needs to be fixed. It seems more like a mistake than something intended to be that way.
I also have this issue and it is a major problem.
Chris Boyle Erlinger Sales LLC commented
I am having this same issue. If an item is marked "shipped" manually, it is not included in the SHIPPED ITEMS report. Why would these be excluded?
In addition, items such as Discounts/Coupons that are created during the Shopify import process do not have a SKU. Therefore, they are also not included in the SHIPPED ITEMS report. We are using this report for accounting. Without the discounts/coupons being the balances are off.