Make vague errors less vague to help support and users
Problem: Errors like "The XML document is well formed but the document is not valid " are vague and result in more interactions and higher chat time due to the many variables that this error stems from.
User Goal: Be able to understand errors, what to do to fix them, and not have to contact support.
How often does the user encounter this?: Users come in with other vague errors asking to see what they mean and how they can fix it. It requires a lot of digging on the agent end and results in higher chat time.