Is there a way to charge the customer for the return label?
Is there a way to charge the customer for the return label so that we are not paying for every return label? This would especially be good if the customer is returning due to their own error or because they just changed their mind instead of us paying for every single return label?
Thanks for leaving your thoughts, everyone! We’ll keep this in mind; for now, please leave your votes and comments to help keep this discussion active.
JOSEPH LEE (2ND) JC DISTRO commented
I agree. We're having the same issue. I'd like to have a "manual" option that seller to make a decision that the order can be approved or not.
Thomas Zajac ZIC Motorsports commented
I have to agree 100% with the rest of the folks commenting. We really need the ability to create an RMA without being forced to create a return shipping label. Majority of our returns are being paid for by our customers. Being forced to created a return label, makes this feature useless to us. We would really like to see an option to select a no return shipping label RMA. Please make this update ASAP.
ship feejays commented
We are seeing a greater need for this addition daily with our company. It would be amazing for us to track and issue RMA's without having to create labels with each. Not all returns meet the need of having a label created, this would give us the users the ability to make the choice if a label is needed to be created or not. Currently we have no choice but to create a return label with every RMA. Thank you for considering this feature being added. I think many other businesses are in the same boat.
The branded returns portal looks great, but we don't cover the return shipping costs unless we made a mistake such as shipping a damaged item or the wrong item.
With the currently implementation we're forced to provide a prepaid label. Please consider removing that restriction and just doing the RMA process and providing the return details to the customer but no prepaid label. As a bonus - certain return reasons, such as "Wrong item sent" could prompt for the customer to enter details, and then the prepaid label is not sent until a store admin approves the return.
We would love to use Shpstation's returns feature but can not as it forces us to generate a label. This is perfect for the 5% of of our returns when we generate the label but almost 95% of our returns are customer paid. Please add the feature allowing us to create returns without a label.
This is a good idea. For example 95% of our returns customers paid for the shipping. The remaining 5% are defective return which we provided return labels for.
Having a system to track all returns with shipping labels and no labels would be a great idea.
Our policy is that the client pay for return shipping, unless there was an error on our part. This also is always the case for international returns, as another user mentioned.
I sell on two different marketplaces, so it would be great to be able to track all of my returns in the same place - and to have the option to generate a label or not to generate a label depending on the reason for the return.
Of course, this is helpful for processing returns in the day-to-day work, but it is also helpful for any business owner so that we can begin to see what are the most common reasons for returns - any return (whether the client pays the return shipping or not). --- Perhaps ShipStation could generate a report on this....
This would be an great upgrade to the returns feature! Thank you for considering!
Please consider modifying the return process to allow users to create a return without creating a shipping label. In our scenario, the customer pays for the return. We want to mark the item as returned in shipstation for reporting purposes, but not generate a return label for the customer.
ship feejays commented
Please create it so we don't have to create a label for each RMA.
I agree with both MelissaLehman and tyson_1 as we fall into this quite a bit especially since we sell cell phones. Customer purchases a cell phone without reading the whole auction etc .. and gets it only to find out it was their fault they did not read the description that it will not work with their carrier. Also the new RMA process is a lot more drawn out than the prior method. i would just go to their order, then to the top bar and select create return. the label would just spit out of my zebra printer and/or be emailed. now it is more steps and it gives me the option to download the label, when i simply want to send it to the printer to include a hard copy with the customers replacement. or snail mail a copy to a customer without a printer. believe me, there still are quite a few people without a printer or do not want to waste a piece of paper to print out the label. :(
Daniel T. (Warehouse 18) commented
@Admin I believe this is a pretty important feature, as there are many channels/marketplaces that will use their own return label (e.g. Amazon), and currently, there is no way to track/manage that return in SS.
On a side note, it would be amazing if SS could pull in automatically an RMA when it's created, within Amazon (and other Marketplaces) as that would save a significant amount of time and energy currently spent tracking/locating and dealing with returns.
Hey @MelissaLehman, thanks for adding your comment! How often do you say your customers are opting to return their orders on their own?
I run into this quite a bit as there is nothing wrong with the product but they just don't need it any more or they just want there money back. This happens often enough that I have to keep a notebook of personally generated rma's to keep track of what they are returning, tracking numbers, and why they are returning the item. For problems with product the current system works as it is not the customers fault that the product is not working properly, but as I said there are customers that buy something and later realize they don't need the item so they want to send it back.
Auto-generated RMA#s with a feedback form and the option to print a return label at client's cost would be ideal.
Also a way of accessing a report showing all RMA's sortable by status (incoming, received, etc) would be extremely helpful.
VF Supply Co LLC ChalkPro Products commented
It depends on the return policy of the marketplace you are selling on. We do not cover the cost of return shipping, so a label might get wasted if the customer decides to keep the item and not return it. It is too much of a hassle to track unused labels in order to attempt to get a refund for them. About half of my returns from Amazon never get sent back.
I'd like to be able to offer an RMA number to those customers, and have that tracking ability in the event they do ship it back to me. If there is an easier way to do this I'd like someone to tell me!
There are many scenarios where we want to authorize a return but do not want to create a shipping label (international returns, customer-requested returns, to name two). Would be nice to separate RMA Number generation form Return Label creation.
VF Supply Co LLC ChalkPro Products commented
Very simply, support for the RMA tracking process without having to issue a return label. If the customer wants to ship the item back to me, I'd like to be able to track it within SS and connect it to their existing order.
Sometimes our customer ship the item back to us.
It would be nice to have a selection box in the return page that we can start an RMA without actually printing out a shipping label and then later adjust the RMA with the customers paid return tracking number