Is there a way to charge the customer for the return label?
Is there a way to charge the customer for the return label so that we are not paying for every return label? This would especially be good if the customer is returning due to their own error or because they just changed their mind instead of us paying for every single return label?
melrizvi
shared this idea
Thank you for all your feedback.
This idea is under consideration as we look at ways to improve the Branded Returns Portal. We are still seeking feedback on what the ideal experience would be, both from the merchant perspective as well as from your customer perspective. Please feel free to leave additional comments with your thoughts about how you’d like to see this implemented.
50 comments
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Kat Donohue Electric Tobacconist LLC
commented
We would also like the ability to generate an RMA without creating a shipping label, as expressed by others. This would be a nice feature to have.
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Thanks for checking in on this one. We’re still interested in different ways to pay for a return label and we don’t have a timeline on it. It isn’t on our immediate roadmap but it’s one we’d like to keep open for now.
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Chris Regan PlayBetterStore.com
commented
It would be great to be able to select whether or not certain products are eligible for Free Returns RMA while others may be just eligible for an Non-Label RMA. We want to offer free returns on our smaller items but do not want to offer it on larger items (golf nets, mats).
This feature would make the Returns portal viable for our use - currently it's not. Thanks.
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Nicola Liforme Liforme
commented
It would be really beneficial to allow each return request from a customer to be manually approved by the seller, so that they can request additional payment for the return label, or the option to print out a unpaid label based on their reason for return (i.e if the product is not faulty)
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David Milburn California Clock Company
commented
What's the status of this? We would need this function as well in order to implement the return portal for our customers.
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Rita Cochran Hester & Cook
commented
This would be a great feature to have.
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Is it possible for the Branded Returns Portal to generate an address label, but not a USPS or pre-paid label? Basically, could it generate a convenient piece of paper for a customer to print that they would then purchase postage for at a physical post office or UPS store?
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Drew O
commented
It would be nice to have an option to create a return for an order without having to pay for a return label. There are instances where the customer or 3rd party will pay for return shipping at their discretion.
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Christian Pedersen Sena Cases
commented
Please take away the requirement to issue a return label in order to issue an rma number. You will increase business, and provide much more functionality.
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Caleb
commented
Agreed with chesshouse , please merge these so they get better traction.
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James Moore Ideal Calibrations
commented
I would really like this as well. Most of the time with an RMA, I'm not shipping my customer a prepaid label. They just need to send it back. Ideally, once this is received I'd like to be able to actually mark it as "received and approved" before re-shipping them their replacement. This would really help us out.
Best,
James
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JOSEPH LEE (2ND) JC DISTRO
commented
I agree. We're having the same issue. I'd like to have a "manual" option that seller to make a decision that the order can be approved or not.
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chesshouse
commented
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Thomas Zajac ZIC Motorsports
commented
I have to agree 100% with the rest of the folks commenting. We really need the ability to create an RMA without being forced to create a return shipping label. Majority of our returns are being paid for by our customers. Being forced to created a return label, makes this feature useless to us. We would really like to see an option to select a no return shipping label RMA. Please make this update ASAP.
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ship feejays
commented
We are seeing a greater need for this addition daily with our company. It would be amazing for us to track and issue RMA's without having to create labels with each. Not all returns meet the need of having a label created, this would give us the users the ability to make the choice if a label is needed to be created or not. Currently we have no choice but to create a return label with every RMA. Thank you for considering this feature being added. I think many other businesses are in the same boat.
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tmadmin
commented
The branded returns portal looks great, but we don't cover the return shipping costs unless we made a mistake such as shipping a damaged item or the wrong item.
With the currently implementation we're forced to provide a prepaid label. Please consider removing that restriction and just doing the RMA process and providing the return details to the customer but no prepaid label. As a bonus - certain return reasons, such as "Wrong item sent" could prompt for the customer to enter details, and then the prepaid label is not sent until a store admin approves the return.
Thank You,
Rich -
crazykfarm
commented
We would love to use Shpstation's returns feature but can not as it forces us to generate a label. This is perfect for the 5% of of our returns when we generate the label but almost 95% of our returns are customer paid. Please add the feature allowing us to create returns without a label.
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hayim
commented
Hi,
This is a good idea. For example 95% of our returns customers paid for the shipping. The remaining 5% are defective return which we provided return labels for.
Having a system to track all returns with shipping labels and no labels would be a great idea.
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butterfly
commented
Our policy is that the client pay for return shipping, unless there was an error on our part. This also is always the case for international returns, as another user mentioned.
I sell on two different marketplaces, so it would be great to be able to track all of my returns in the same place - and to have the option to generate a label or not to generate a label depending on the reason for the return.
Of course, this is helpful for processing returns in the day-to-day work, but it is also helpful for any business owner so that we can begin to see what are the most common reasons for returns - any return (whether the client pays the return shipping or not). --- Perhaps ShipStation could generate a report on this....
This would be an great upgrade to the returns feature! Thank you for considering!
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chetsmith
commented
Please consider modifying the return process to allow users to create a return without creating a shipping label. In our scenario, the customer pays for the return. We want to mark the item as returned in shipstation for reporting purposes, but not generate a return label for the customer.
