Automate Emails for OOS and Buyer Notes
Automate emails on existing orders for when customer leaves a comment or an item is out of stock.
By entering custom field 'oos' or after leaving a 'note to buyer' create an Automation Rule that will allow you to send the populated 'buyer note to customer' or a generic email with an item list letting you know the item has not be sent and you will expect a refund.
This way all notes and comments can be kept in shipstation and notification. It will stop spreading our work team across separate apps and use shipstation as our sort of 'all in one' - customer comments, buyer notes, and shipper notes can all be integrated into the UI.
Currently the rule only works on orders imported, but not orders that have already been imported. By making sure its only on certain fields then it will prevent spam emails from being sent.
If this was an additional feature I would gladly pay for it as well.
Are there any zapier formatter/webhook solutions for this?
Automating email communication based or MANUALLY tagged orders would save the most time. Backordered/ out of stock items and invalid addresses get tagged, but manually tags can’t get reprocessed for automation
I think this would be useful as well. I need this type of functionality to send orders to drop shippers when an item goes out of stock at my warehouse. If I could set an automation rule that would send an email using a custom email template if an order has a low stock alert, that would be great.
DON THUREN THUREN FABRICATION INC commented
I'm shocked that notes added to the notes "to buyer", can not be emailed out from shipstation, so all notes and updates to the customer can be monitored in one place.
I third this!
I second this idea. I would pay extra for this "module". The inability to email customers through shipstation is crippling to our business