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Allow for automation rules to work on multiple item orders

Need the ability for the automation rules to see multiple item orders. So you can create logic that IF it includes this SKU and also this SKU it will process these rules. This should be able to be done for as many items in the order.

The current automation rules do not work well if you have multiple skus that get sold together in a shopping cart.

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Jared Croslow Gungho Marketing, Inc. shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Orders Alvarado Alvarado Street Bakery commented  ·   ·  Flag as inappropriate

    Hello, Each of our products are shipped in a unique box size. We would like to use Automation Rules so that we do not have to enter the dimension and weight of each box. However, ShipStation support told us that automation rules will not apply to multi-item orders. Currently, we have to assign box sizes manually, but the information is in BigCommerce and ShipperHQ. ShipStation should be able to import that information in which would save us a lot of time.

    Chances are that other customers have a similar issue.
    Thank you.

  • hchapman commented  ·   ·  Flag as inappropriate

    A majority of the orders placed through my shop are multiple item orders - so the lack of any ability to filter orders this way pretty much makes the entire filtration system useless, and forces me to go through every (Multiple items) order manually to figure out if that particular order is ready to be fulfilled or not. This is very strange and frustrating and feels like it should be an easy fix!

  • Nate commented  ·   ·  Flag as inappropriate

    For any type of SS automation, I recommend using an Integromat integration. It is an amazingly thorough integration that utilizes most of the SS api without having to be a code genius.

  • Bryan Bresnan Redmond Life commented  ·   ·  Flag as inappropriate

    My work around has been to set tags in the items, then use tags in the automation rules. This work around doesn't work for all scenarios, but worth playing with to see if it will do what you need.

    Shipstation: It's probably time to follow up on this request. It has been under review for a long time.

  • Jacob Lee Hygge Furniture Inc. commented  ·   ·  Flag as inappropriate

    We really need this feature as well. We don't get why this feature has not been out yet. Companies that sell larger items have to split orders whenever a order has more than 2 items.

  • caputos_cs commented  ·   ·  Flag as inappropriate

    How do we get the status of this issue updated? The last update was 3 years ago. There's got to be a way to make this bubble up to the top so that Shipstation sees it again.

    This is also one of my top priorities in Shipstation because most of my orders contain multiple items, therefore I cannot perform automation rules in any reasonable capacity.

    Without the ability to match items in multiple item orders, all of my processes are manual and if all of my processes are manual, I'm not really saving operational costs by using Shipstation.

  • Stef Tock Jigsaw Marketing & Media commented  ·   ·  Flag as inappropriate

    Probably 70% of our orders contain multiple lines. The automate rules where one of the reasons we chose ShipStation, but for use the just don't work. Why can't they detect if an order contains a SKU if there is more than a single item in the order?? It's such an important feature and the automation rules are severely limited without this functionality.

    We also like to be able to automatically split orders too (based on SKUs within an order. Can't do that either.

  • Nick Varela Briotech, Inc. commented  ·   ·  Flag as inappropriate

    Top Priority here as well. Multi-SKU orders are very common for us, where size and quantities of each then become the driving factor for box selection. I am currently having to isolate weight ranges for box selection but this is not ideal, as it becomes increasingly difficult the heavier the package gets, where there is much more SKU type and quantity variability.

  • Dibbstech commented  ·   ·  Flag as inappropriate

    AI technology aka machine learning would be a great tool and game-changer for this challenge... I really hope shipstation invest in a proper solution.

  • KeyportAdmin commented  ·   ·  Flag as inappropriate

    Agree! Please help Ship Stations, this makes automation pointless for most of us. I think the GOAL is always more than one items on an order....

  • Shabbir Sharaf Noble Mount commented  ·   ·  Flag as inappropriate

    OMG! This is ridiculous that this feature is not already supported.
    Please,please have the ability to apply automation rules to orders containing multiple order items.
    Its too time consuming to have to manually do that

  • CatBallChris commented  ·   ·  Flag as inappropriate

    Ugh. Just spent 2 hours trying to figure out why my filter wasn't working for multi line item orders and finally it looks like it's just not implemented. Really ugly that something that seems like it will 'obviously' work isn't documented in the UI somehow.

    Maybe an easy way to add this functionality is to add an "apply to any line item" option.

  • Spencer Bean Beanski commented  ·   ·  Flag as inappropriate

    I'm floored this isn't a feature. I just want to apply an automation rule based on whether or not a specific SKU is included in the order, not matter how many line items there are. I'm already looking at other software options because this is just ridiculous. I haven't need this feature in my many years of being a ShipStation customer, but I finally ran into this roadblock and it's a critical issue affecting our daily workflow.

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