Allow for automation rules to work on multiple item orders
Need the ability for the automation rules to see multiple item orders. So you can create logic that IF it includes this SKU and also this SKU it will process these rules. This should be able to be done for as many items in the order.
The current automation rules do not work well if you have multiple skus that get sold together in a shopping cart.
Jared Croslow Gungho Marketing, Inc.
shared this idea
24 comments
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Nick Varela Briotech, Inc.
commented
Top Priority here as well. Multi-SKU orders are very common for us, where size and quantities of each then become the driving factor for box selection. I am currently having to isolate weight ranges for box selection but this is not ideal, as it becomes increasingly difficult the heavier the package gets, where there is much more SKU type and quantity variability.
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Dibbstech
commented
AI technology aka machine learning would be a great tool and game-changer for this challenge... I really hope shipstation invest in a proper solution.
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KeyportAdmin
commented
Agree! Please help Ship Stations, this makes automation pointless for most of us. I think the GOAL is always more than one items on an order....
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Shabbir Sharaf Noble Mount
commented
OMG! This is ridiculous that this feature is not already supported.
Please,please have the ability to apply automation rules to orders containing multiple order items.
Its too time consuming to have to manually do that -
CatBallChris
commented
Ugh. Just spent 2 hours trying to figure out why my filter wasn't working for multi line item orders and finally it looks like it's just not implemented. Really ugly that something that seems like it will 'obviously' work isn't documented in the UI somehow.
Maybe an easy way to add this functionality is to add an "apply to any line item" option.
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Dakota Bartell D.B.Collectibles
commented
This needs to happen ASAP.
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DAG
commented
3 years since requested :(
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Spencer Bean Beanski
commented
I'm floored this isn't a feature. I just want to apply an automation rule based on whether or not a specific SKU is included in the order, not matter how many line items there are. I'm already looking at other software options because this is just ridiculous. I haven't need this feature in my many years of being a ShipStation customer, but I finally ran into this roadblock and it's a critical issue affecting our daily workflow.
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Dakota Bartell D.B.Collectibles
commented
You guys need to get your butts into gear, you can't wait more than 2 years after you say it's under review.
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Daenen Scott Brave Response Shooting
commented
This is a VERY high priority for us as well
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Hank Holcomb Thrive+ Helath
commented
How has this not been fixed yet? This is not a "potential improvement", this is a glaring bug within your software that needs to resolved asap.
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LBSHIP
commented
When will this be available?? This is crucial for any business that sells multiple skus! We sell multiple sku orders daily, and when you are doing 100 to 1000 of those a day, it causing too much EXTRA work, which means extra payroll
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ARC Reef ARC Reef
commented
TOP PRIORITY!!!
I thought I was doing something wrong, then I saw this. I cant believe my eyes how is this a thing. Automation only works for single items, then if a customer orders 2 different items then no automation rules apply. Guys I really hope you fix this it has been 2 years since requested. Thank you in advance for listening to your custoners. -
Pmaine
commented
Definitely agree with this needing to be a top priority. It results in a lot of shipping errors not having the correct tags applied to multiple item orders.
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TaliLaifer
commented
We would like this fixed as well, as our goal with automation rule logic is to carve out orders with certain SKUs. But this breaks as soon as the order contains more than one item.
One workaround we found is to tag the products (and by that token, the order) that you want to include/exclude from a rule and look for the tag. But this introduces WAY more order tags than necessary especially if your inventory is sizeable.
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Richard Bonneau Poches & Fils
commented
This should be top priority!!!!
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l_parkhurst
commented
Would really appreciate this functionality as well. I have automation filters that are supposed to go in effect "if item sku contains" but if the item sku in shipstation reads "multiple items" it doesn't get filtered.
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Michael Agosta Catalyst Mints
commented
Basic feature that you would think would be included in this software. Automation rules that can't check if an order contains an item SKU or item name is ridiculous.
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Nick Drake Labor Law Compliance Center
commented
This is a big issue in our workflow. We like to base a lot of our shipping decisions on what SKUs have been ordered and for some reason shipstation doesn't iterate over ever item ordered when using automations with criteria that specify a SKU.
For example: If I create an automation based off of a SKU, say "Item SKU contains abcd"
the automation will only trigger if the first item ordered contains 'abcd' in the SKU. If someone orders 2 items and the second item contains the SKU 'abcd', the automation won't even fire. This really seems like a coding error, as in, the developers simply didn't think of this use case when coding the shipstation application. Development oversights like this could easily push bigger small businesses to another shipping solution -
NataliaR
commented
We were hoping to utilize automations to put orders on hold that contain certain keywords within the item names. Having multi-item orders included would make things much easier since we currently have to manually place them on hold as they are not affected by our automation rule.