Allow for automation rules to work on multiple item orders
Need the ability for the automation rules to see multiple item orders. So you can create logic that IF it includes this SKU and also this SKU it will process these rules. This should be able to be done for as many items in the order.
The current automation rules do not work well if you have multiple skus that get sold together in a shopping cart.
Christa Watson Natural Waterscapes commented
This would be huge for us because right now we are having to do this manually every morning before we start shipping for the day. It also is a hiccup with items getting the right tag based on out automation rules.
Josh Wex commented
If I try to add more than 1 item SKU or Item Name to the Automation Rules, the Rule doesn't work.
For example, if I add "Item SKU" Contains Product A, and on the next line "Item SKU " Contains "Product B" , if a customer orders Product A and Product B, the automation rule doesn't apply??
Your engineers told me the only work around is create "Tags" for each combination of items, then use an Automation Rule for that Tag. This is ridiculous. I have dozens of different product names, sizes and SKU combinations, it's crazy to set up a Tag for each.
What I would like is for this to work, so I can use the Item SKU and Item Name with more than 1 product and it will work like it's supposed to.
Can you please fix this bug ASAP?
Orders Alvarado Alvarado Street Bakery commented
Hello, Each of our products are shipped in a unique box size. We would like to use Automation Rules so that we do not have to enter the dimension and weight of each box. However, ShipStation support told us that automation rules will not apply to multi-item orders. Currently, we have to assign box sizes manually, but the information is in BigCommerce and ShipperHQ. ShipStation should be able to import that information in which would save us a lot of time.
Chances are that other customers have a similar issue.
A majority of the orders placed through my shop are multiple item orders - so the lack of any ability to filter orders this way pretty much makes the entire filtration system useless, and forces me to go through every (Multiple items) order manually to figure out if that particular order is ready to be fulfilled or not. This is very strange and frustrating and feels like it should be an easy fix!
For any type of SS automation, I recommend using an Integromat integration. It is an amazingly thorough integration that utilizes most of the SS api without having to be a code genius.
Nick Varela Briotech, Inc. commented
BUMP! SHIPSTATION PLS LISTEN
Jesse VanKempen Imarkets Global commented
NEED this feature added, ALL competing software and areas have this built in.
Bryan Bresnan Redmond Life commented
My work around has been to set tags in the items, then use tags in the automation rules. This work around doesn't work for all scenarios, but worth playing with to see if it will do what you need.
Shipstation: It's probably time to follow up on this request. It has been under review for a long time.
Jesse Shapiro officebites commented
How is this not a feature yet?! It was first requested more than 3 years ago!
Jacob Lee Hygge Furniture Inc. commented
We really need this feature as well. We don't get why this feature has not been out yet. Companies that sell larger items have to split orders whenever a order has more than 2 items.
How do we get the status of this issue updated? The last update was 3 years ago. There's got to be a way to make this bubble up to the top so that Shipstation sees it again.
This is also one of my top priorities in Shipstation because most of my orders contain multiple items, therefore I cannot perform automation rules in any reasonable capacity.
Without the ability to match items in multiple item orders, all of my processes are manual and if all of my processes are manual, I'm not really saving operational costs by using Shipstation.
Stef Tock Jigsaw Marketing & Media commented
Probably 70% of our orders contain multiple lines. The automate rules where one of the reasons we chose ShipStation, but for use the just don't work. Why can't they detect if an order contains a SKU if there is more than a single item in the order?? It's such an important feature and the automation rules are severely limited without this functionality.
We also like to be able to automatically split orders too (based on SKUs within an order. Can't do that either.
Nick Varela Briotech, Inc. commented
Top Priority here as well. Multi-SKU orders are very common for us, where size and quantities of each then become the driving factor for box selection. I am currently having to isolate weight ranges for box selection but this is not ideal, as it becomes increasingly difficult the heavier the package gets, where there is much more SKU type and quantity variability.
AI technology aka machine learning would be a great tool and game-changer for this challenge... I really hope shipstation invest in a proper solution.
Agree! Please help Ship Stations, this makes automation pointless for most of us. I think the GOAL is always more than one items on an order....
Shabbir Sharaf Noble Mount commented
OMG! This is ridiculous that this feature is not already supported.
Please,please have the ability to apply automation rules to orders containing multiple order items.
Its too time consuming to have to manually do that
Ugh. Just spent 2 hours trying to figure out why my filter wasn't working for multi line item orders and finally it looks like it's just not implemented. Really ugly that something that seems like it will 'obviously' work isn't documented in the UI somehow.
Maybe an easy way to add this functionality is to add an "apply to any line item" option.
This needs to happen ASAP.
3 years since requested :(
Spencer Bean Beanski commented
I'm floored this isn't a feature. I just want to apply an automation rule based on whether or not a specific SKU is included in the order, not matter how many line items there are. I'm already looking at other software options because this is just ridiculous. I haven't need this feature in my many years of being a ShipStation customer, but I finally ran into this roadblock and it's a critical issue affecting our daily workflow.