I am very pumped about ShipStation handling returns as it makes sense but I have a couple tweaks that seem to be important and missing. One critical missing piece of information on your returns section is a Comment box for the customer. A lot of times a return cannot be handled with just pre-defined drop-down menus, let alone just one. Having a comment box allows the customer to select Defective and comment that they want a return or why it is defective.
Another feature request would be allowing us (admins) to edit the Reason drop down menu. There are a couple that do not pertain to us.
Lastly, is the handling of international orders. Is there a way to reject a return that is not US and tell them to email us? We do not want to issue labels for international and nor do we want them to just receive an error.
Another small request would be increasing the size of the Return Policy section.
I was wondering if perhaps we could adjust the return reason codes to perhaps these codes below?
-Not compatible with phone
-Not compatible with vehicle
-Not as expected
-Did not order
-Already has purchased
Fulfillment Manager Survival Frog commented
When setting up the branded returns page it would be great to be able to edit the reasons for the return and customize it to the company needs.