Brand Return Portal
The branded return portal is awesome! I would love to use the feature but cannot based on the return service and package type default. There should be an option to select the original service and package type used on the order.
For example, if I use USPS for my default return and a customer has a big heavy item, I tested this on an order by the way, it will cost $90.00 for USPS vs. $40.00 for UPS. If I use UPS for my default service and it's a small light item, it will cost $9.40 vs. $2.80 for First Class USPS. Defaulting to the original ship method on the order would solve these issues.
Also, it would be nice to have an exchange option. Or at least a spot for a note so the customer can write "I would like a large instead of a medium". Or the option to select this is a return. Or this is an exchange.
Tom Schulz Shelta Inc commented
This has been a huge headache for me. They already have this option when you want to manually create a return label. So the programming is already there. Shipping- Returns - Service "Same as outbound" Should be a no brainier. Lets get it done please.
This shouldn't be difficult. The return service should always default to the same as outbound. Or optionally, the cheapest method. Maybe even with a checkbox to disallow express shipping methods. (In which case it should default to the cheapest method.)
Joseph Croft The Celtic Croft, Inc. commented
Huge Up-Vote! Please ShipStation, let us set the return service as "same as outbound" within our Branded Portal!
YUCHI TSAO AOXOR commented
I totally agree with this post. This is what hinders me from using branded portal now. Any improvement coming on this soon?
Completely agree, my situation and issues are exactly those of this idea post. For now it should be a simple feature enhancement to default to the original ship method on the order.
Any update on this feature?
Carolina Gonzalez-Llanos Five Ultimate commented
150% agree with & need both of these features.
1) 90% of the time our customers are returning 1-2 products which typically are under a pound combined so we have it set to default to first class, but as soon as someone has a heavier product or is returning more than 2 they get an error message and we have to do the return manually. It would be great if we could have it default to the cheapest shipping option
2) I might have mentioned this in another thread, but it would be great to allow the exchange option to let us know what they want, or automatically send them an email to follow up on what they want to exchange it for.
Related to emails, it would be great if it didn't default to emailing the original customer. Sometimes people receive our products as gifts and if they are looking to exchange, they probably don't want a return shipping label sent to the person who placed the order, letting them know they are exchanging their gear.
Sarah Ford Ranch Road Boost commented
I love this!
Bachar Moghnie Creations For A Cause commented
The branded return portal is amazing, but would love to see two things:
1. Receive an email notification when a customer issue a return, as well as a delivery notification email when i receive it.
2. MUST have the ability to accept or refuse return requests. Because i want to include the portal on my website, but i don't want customers to be able to return anything for reasons other than the ones in our Return policy..
Fulfillment Manager Survival Frog commented
Lets say I set up my Branded Return Portal Carrier to USPS.
It would be great if the system adjust the service base on the weight of the return:
-if returns weight is under 15.9 oz. the system would default to First Class Package
-if returns weights equal or more than 1lb. the system would default to Priority Mail.
This would allow Shipstation users to some significant savings on shipping returns.