Return Label Shipment Notification and Reporting
Notify us (or designated email) when a return label has been used by the recipient (ie picked up by the carrier).
Also, generate a report showing all unused labels
I was wondering if there was a way that we (the vendor) would be notified when a customer has initiated a return. I had set up the shipstation return portal and did a test run to see if I would receive some sort of notification or alert that the customer had initiated a return, however, there was no notification.
B. Love B. Love Brand commented
Reached out to support on this for the second time in a few years (forgot I reached out the first time years back) nonetheless this is a must! I only know when a customer returns an item back when I receive it which in many cases is weeks later.
Justin Dudek Apollo Neuroscience, Inc. commented
No brainer, this is a must! Such a powerful and useful automation.
Jack Tabbush United Stitch commented
Just emailed support for this! We need this
Brandi Garcia Fluff & Familia LLC commented
Just emailed support asking if this can be done. Just upvoted. We NEED this!
This would be super beneficial!
Totally agree with this one.
Chris Regan PlayBetterStore.com commented
Being able to receive a notification when a return request is created is vital. We need to have some way to incorporate these requests into our CRM so our agents know the customer's full situation. If an email is created, then we can use Zapier to create a case. Currently, agents must check the ShipStation backend which is not an efficient way to do things.
It would be nice to know if someone is returning an item. That way you can be on the lookout for it.
The lack of the shipment notifications features means I have to leave your platform for every single shipment for which I want notifications. This kills my agents' productivity and efficiency metrics and you are losing business because of this. FedEx has the code available for this feature to be an API integration for softwares (including SS). Maybe you can just open up your API to allow this feature. FedEx specific API allows for notifications upon 1-label creation, 2-tendered, 3-exceptions, 4-estimated delivery date, and 5-delivered. Checkboxes would suffice, but an ability to set default settings would be even better.
It would be great to have some reporting. Like the others have said we'd like to see the report contain
-when a return label is picked up by the carrier
-where a return label is coming from (location/customer)
-when it is delivered
I would go further here to suggest that the notification should come when a customer first creates a return and then a secondary notification when the package is picked up by a carrier. For the most flexibility, these notifications might just be check boxes so businesses could choose whether to receive the notification or not.
As I mentioned in another post, this 'heads up' allows companies that are very proactive about returns to potentially reach out to customers and offer a better resolution than the return, such as:
--Component replacement (when only a part of the product needs to be replaced)
--Full item replacement (when a product return is not necessary)
--Product Assistance (when assisting the customer with the item can change their mind about returning it.. ie they were using it incorrectly).