FBA splits order
I have orders that are sold on my website via BigCommerce. They are imported into ShipStation and then I have FBA ship them to the customer using ShipStation.
My problem I run into is the orders that have more than 1 item. When FBA breaks up the order this causes more than one tracking number. Only the first tracking number is sent to BigCommerce and to the customer via ShipStation and my website. The e-mail states everything is being shipped together and the tracking information is included. I then get customers e-mailing and calling that the order was not complete since the packages may come on different days and or carriers. BigCommerce only shows one tracking number too.
I could slip the order on ShipStation but this would increase my fees on FBA. Also I don’t think it will upload all the tracking numbers to BigCommerce just the first shipment.
Also on my branded ShipStation tracking page it only works with shipments processed via ShipStation and not FBA. The ShipStation e-mail to the customer just sends them to the carriers website on FBA orders. Why can’t the tracking numbers sent via FBA for example USPS or UPS work on the Branded ShipStation Page?
When I process orders to be sent FBA via ShipStation I don’t have any way that is easy to find the order on Amazon to get all the tracking numbers. Best way to search is with “Order ID”. Can the Order ID be added on ShipStation with the order once it’s processed with FBA?