Return Email Message Template
Please extend the email templates to also work for Return Email Messages. We'd like to be able to include fields from the order/shipment for Customer Name, Order Number, etc. Similar to Shipment and Delivery notifications.
Andrew Meyer JBT Specialty Products
shared this idea
4 comments
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Ryan Thomas Traditions
commented
As others have said, this would be extremely helpful. We'd even be happier with a different reply-to email address. We've had upset customers...
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mam Schwiing
commented
I agree with Austin Gibbons. It seems awkward for our clients to receive an email from tracking@shipstation.com instead of our store.
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AUSTIN GIBBONS ZT Amplifiers
commented
It would be great to also have the Return Emails come from the store email address (shipping@mycompany.com) like the shipping/delivery notifications do rather than from tracking@shipstation.com like it does now. We've had customers miss the email because it's coming from an unfamiliar address.
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Marc Pendergraft Engrave My Memories
commented
Extend the email templates to also include features that can be put on the Packing Slips but not the email templates. For example, the "[Item Options]" can be on the packing slip template but not the email shipment notification template.