Add more ways to hold orders: For X hours, or for X day at specific hour
Add more ways to hold orders
Make it possible to hold orders for less then a day, say for 12 hours or for 0.5 days.
Add option to hold order until X day at specific time. For example hold until tomorrow at 2pm.
Jesse Shapiro officebites commented
Agreed with Alex G! Should be able to hold for X hours, then play an automation rule.
In an ideal situation, we'd love to be able to hold all incoming orders for 8 hours, then have an automation rule kick in after 8 hours that applies our fulfillment preset and then automatically sends the shipment to our fulfillment provider (Amazon MCF). Currently, this is only possible with zero hold/delay.
Would also be nice to have an indefinite hold option.
Wendy Sharman C.D.E.C. commented
agreed! we'd love a similar option as 1 hour would be perfect!
Yes. Customers make errors all the time, like wrong address, wrong items, etc. If we could put a 1-2 hour delay on orders it would help us minimize the cost of these errors.
The way it should work, upon being marked a certain status e.g. Awaiting Shipment, the order is put on hold and an entry in the activity log mentions it was "put on hold for X time by automation rule Y". Then it's restored to whatever its real status should be e.g. Awaiting Shipment, or Cancelled if it was cancelled in that time.